Customer Service Representative
Resume:
Blue Island, IL
********************@*****.***
Denise C. Fields
Objective
To obtain a full time position with an organization that will provide me with opportunity for advancement.
Experience
05/14-present Illinois Tollway Authority Downers Grove, IL
Seasonal Toll Collector
• According to vehicle classification, assess, collect, and register tolls in the form of cash or check, and ticket for all types of vehicles passing through an assigned toll lane.
• Make change and provide patrons with receipts, directions when asked, information, maps, and assistance if requested.
• Receive and assume responsibility for temporary change bank.
• Return temporary bank amount before end of workday.
• Prepare proper forms required throughout the work shift.
01/08-05/14 Cricket Wireless Chicago, IL
Store Manager/Customer Service Representative
• Responsible for training all new employees and preparing the weekly schedule.
• Engaging and educating customers through product demonstration based on their needs. Interacting to provide prompt, friendly and courteous service to customers in person and on the phone.
• Staying up to date with the latest entertainment technology and devices.
• Balance all transactions run through cash register including cash, debit and credit cards. Responsible for weekly inventory and processing customer returns and learning company policies and procedures.
11/05-01/08 Deb Shops Chicago Ridge, IL
Cashier/Sales Consultant
• Meets and exceeds individual sales goals. Adapts selling style and pace based on changes in customer traffic.
• Is fast, friendly, accurate and efficient at the cash register. Greets all customers.
• Responsible for training all new employees and preparing the weekly schedule.
Education
2015-present John Amico School of Hair Design Oak Forest, IL
2009-2010 Malcolm X College Chicago, IL
• Pharmacy Technician Certificate
2001-2005 Fenger High School Chicago, IL
High School Diploma
References
Available upon request.
Contact this candidate