Desktop Support Active Directory
Resume:
KEITH E. RAUGHTER
Houston, TX 77084
*********@*********.***
281-***-**** (H)
832-***-**** (C)
Summary: Proficient in AutoCAD, Inventor, and Solidworks. Able to support Engineering Dept. with
software applications.
SOFTWARE
AutoCAD
Inventor
SolidWorks
DOS thru Windows 7
Active Directory/ Net IQ
Power Quest/ Power Cast/ GhostcastServer
Office thru Office 2010
SAP
Remote Software
EXPERIENCE:
Parker Drilling Corporation February 2005 – July 2015
Designer, Engineering Department July 2010 – July 2015
Maintain and supported IT issues relating to AutoCAD, SolidWorks, and other legacy applications.
Assisted in the engineering and design of new and refurbished drilling equipment.
Provided on-site design support for AADU project. Electrical, Piping, Structural, P&ID disciplines.
Desktop Support Analyst February 2005 – July 2010
Provided desktop support globally for 3500 to 4000 employees in a Window XP environment.
Created, tested, and deployed standard desktop images using Ghostcast Server.
Supervised all helpdesk activity.
Chevron/Texaco Corporation
Desktop Support Analyst (contract) November 2004 – January 2005
Provide Desktop Support Services thru Triplex Computers Corporation to in a Windows XP environment.
Duties include: Deploying new equipment, asset management, reimages, support PDA’s, and updated and installed all software on the desktops
Reliant Energy
Technical Analyst III June 2001 – September 2004
Provided desktop support on the trade floor and other areas using Windows 2000/XP, Office 2000/XP, Oracle, SAP, Citrix, VPN, Toad, Rim Pagers, Palm Pilots, Seibel, Novell Administration and Active Directory Administration.
Set up AV equipment for conferences.
Team Lead for multiple projects including migrating entire company from Access 97 to Access 2000, deploying new equipment, upgrading SAP, and migrating from Novell to Active Directory.
Independent Contract projects included:
Schlumberger March 2001 – June 2001
Worked on a migration team doing Windows 2000 Rollouts and Desktop Support.
Nortel Networks March 2000 – March 2001
Staged and tested CVX-1800 switches for installation into the field for Splitrock Inc. with 900 users.
Performed equipment rollouts, back to back testing and software upgrades.
Performed hardware configurations of the CVX-1800 per Slitrock’s request on a site by site basis.
Installed Contivity and Extranet equipment.
KEITH E. RAUGHTER
*********@*********.***
NATCO February 2000
Performed rollout of new PCs and laptops. Install and configure Windows NT (Windows98 on the laptops), MS Office2000, exchange, client services for AS/400.
Compaq Corp/ Health South Corp. November 1999 – February 2000
Team CNE. Led a team of 5 technicians.
National Marketing & Admin March 1999 – November 1999
MIS Manager. Network Administrator / Desktop support.
Built 3 Compaq Proliant 3000 servers.
Upgraded network from Netware 3.12 to Netware 4.2, upgrade all 386 and 486 PC to Pentium PCs,
Created log in scripts, support Office97, Peachtree, and Software for database admin for custom insurance administration (WLT and Apex Data Systems).
Supervised the running of various reports and backups for day to day operations of the company.
Set up lock box application with Bank One to automate client payment info, make sure that all equipment and software is Y2K compliant.
MD Anderson Hospital. Feb. 1999 – March 1999
Y2K Sweep. Check all PCs for Year 2000 Compliance. Update Bios on all PCs if needed.
EDS/ Continental Airlines December 1998 – January 1999
Migration from MS Mail Server to Exchange Server.
SPM Corporation December 1998
Configure New Compaq Proliant 3000 Server.
Migrate the network from Novell Netware 3.12 to Windows NT.
Adecco/Tad Technical and Manpower Technical July 1998 – November 1998
Numerous short term assignments for Windows NT rollouts.
EDS/ FMC Corporation January 1998 – July 1998
Technical Analyst. Desktop support. Set up new Compaq PC’s.
EDS/ Continental Airlines November 1997 – January 1998
Troubleshoot and resolve issues concerning SMS in a Novell and Windows NT environment with Win 32 clients on the workstations.
Atlas Business Machines March 1996 – November 1997
Customer Support Engineer. PC Tech, Printer/Copier/ Fax tech.
Other Clients Include:
City Of Houston, Internal Revenue Service, Xerox Corp., Social Security Administration, British Petroleum Corp.
EDUCATION:
Attended SUNY at StonyBrook – 2 semesters
Attended University of Houston – 4 semesters
Computer Learning Center – 1996 – Network Engineering Management – Graduated with Honors
Penn Foster – 2009 – Drafting with AutoCAD
Lone Star College – 2012 – AutoCAD, Intermediate AutoCAD, Advanced AutoCAD
CAD Institute – 2012 – AutoCAD Electrical Discipline
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