Customer Service Sales

Leslie Garcia

***** * ****** **

Calumet Park, IL 60827

Cell: 708-***-****

E-Mail: **************@*******.***

Professional Summary

Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

Computer literate

Retail sales

Stocking

Skilled problem solver

Fluent in Spanish

Point of Sale (POS) system operation

Quick learner

Organized multi-tasker

Friendly and helpful

Fast and efficient service worker

Dedicated team player

Work History

June 2015 to Current

Cricket 12255 Western Ave. Blue Island

Cashier and Customer Service

Cleaned and organized the store, including the checkout desk and displays.

Priced merchandise, stocked shelves and took inventory of supplies.

Alerted customers to upcoming sales events and promotions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company's mission and values.

Answered customer telephone calls promptly and in an appropriate manner.

June 2013 to June 2015

McDonald's 12700 Ashland Ave. Calumet Park

Cashier

Consistently provided friendly guest service and heartfelt hospitality.

Operated the drive-through window and sales register quickly and efficiently.

Greeted customers and provided excellent customer service.

Maintained high standards of customer service during high-volume, fast-paced operations.

Prepared fountain drinks and ice cream items.

Prepared all food orders within a 2-3 minute time frame.

Assembled food orders while maintaining appropriate portion control.

Verified that prepared food met all standards for quality and quantity.

Followed food safety procedures according to company policies and health and sanitation regulations.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Education

2015 Alan B. Shepard High School 13049 S Ridgeland Ave Palos Heights, IL 60463 United States

High School Diploma

Earned the Certificate of the Spanish National Honor Society

Spanish National Honor Society Academic Achievement Award

Certifications

Spanish National Honor Society

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