Manager Customer Service

Mackni Lorfils

**** ** **** ** *** #*** Gainesville FL 32608

Email: ************@*****.*** Cell: 954-***-**** Alt-Phone: 954-***-****

Objective:

An entry-level position demonstrating my organizational, creative, interpersonal skills and educational in a challenging environment. In order to utilize my experience to further develop my understanding in real estate management.

Experience:

Banta Properties March 2015 –Present

Administrative Leasing Consultant

-Correctly complete all lease applications, assists with application verification and notify prospective residents of results. Type miscellaneous resident communication as needed.

-Complete all lease paperwork including related addenda and accept rent and deposits.

-Complete Guest Card information form on all clients, send thank-you notes and performs follow-ups.

-Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.

-Inventory office supplies on periodic basis. Reports need to property manager.

-Organize and file appropriate reports, leases and paperwork.

-Assist property manager/owner in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.

Island Fresh Cleaning Company

General Manager

- Managing of payroll/budgets/books

-Investigate complaints regarding housekeeping service and equipment, and take corrective- action.

-Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use of proper handling of maintenance equipment.

- Assign workers their duties and inspect work for conformance to prescribed standards.

Legacy at Fort Clarke Apartments August 2013 – November 2013

Leasing Consultant

-Manage the representation of the property, model homes, and amenities.

-Process each future resident through One-site for approval before move in.

-Touring potential prospects and explaining of the leasing process to potential residents.

-Follow up calls/email potential residents.

-Discuss closing ratios among team weekly

Aspen Ridge Apartments February 2013 –August 2013

(Collier Company)

Leasing Manager/ Assistant Community Manager

-Independently implement work flow system including rent collection, distribution of information collateral throughout community and create/maintain resident files.

- Analyze and explain accounts receivable with residents according to 72 ledgers.

- Solely responsible for lease up including consistently achieving resident retention rates in excess of industry standards.

- Certificate of Achievement: Personal Leadership Strategies & Real Estate Analysis 101

(Collier Company/Collier College)

The Crossing at Santa Fe Apartments April 2010 –February 2013

(Collier Company)

Leasing Manager

-Managed customer service representation for the community.

- Thoroughly screen and process all prospective applicants for residency. Discuss the closing ratio and leasing goals with team and co-managers.

Education: University of Phoenix -August 2014- Present

Santa Fe College - August 2012 – August 2014

(AA in Business Management)

Collier College - March 2013 – August 2013

Certificate of Achievement - Personal Leadership Strategies & Real Estate Analysis 101

Skills:

-Very Strong Organizational Skills

-Good Manners and Phone Etiquette

-Certified in Microsoft Office

-Has a Heart for Helping People

-Friendly

-High Energy

-Self-Motivated

- Hard Worker

-Respectful

- Decisive leader

- Natural leader

- Business management methodology

- Powerful negotiator

- Exceptional time management skills

- Adaptable

- Leadership mentoring

- Tactical execution

Contact this candidate