Experienced and ITIL certified Project Manager & Agile Product Owner
Resume:
THOMAS
E.
WILSON,
PMP,
PMI- ACP,
CSM
******.***********@*****.***
PROFILE
(HTTPS://WWW.LINKEDIN.COM/IN/THOMASWILSON7) CANDIDACY SUMMARY
I’m a leader that has successfully functioned as a project manager, agile product owner, and business analyst with over seven years of extensive experience in global infrastructure deployments with the past two years primarily focused on application development. I also have over fifteen years of experience managing vendor relationships and managing hospitality technology and operations. I hold a Project Management Professional (PMP)® certification, a PMI Agile Certified Practitioner (PMI-ACP)® Certification, am a Certified ScrumMaster
(CSM), and also an ICAgile Professional (ICP). I am ITIL® Foundation certified and I excel at complex projects, whether they are self-started or corporately initiated; consistently delivering results ahead of deadlines. I have a proven record of developing easily adopted processes and methodologies to successfully achieve business goals and initiatives. PROFESSIONAL EXPERIENCE
04/2014 – Current WebAssign
Product Owner II / Platform Manager / Agile Project Manager o Gather, define, and refine requirements and negotiate deliverables from stakeholders to provide an iterative methodology to delivering features to the customer, making sure those requirements are met through the lifecycle of a product. o Ability to consume business requirements and documentation to confidently challenge assumptions and direction from stakeholders to align with what is technically and iteratively achievable by a cross-functional team. o Consistent demonstration of quickly taking complex requirements from stakeholders and distilling them into a prioritized list of deliverable stories. o Excel at writing full-bodied user stories and acceptance criteria using the Agile/Scrum methodology to enable a team to have clear direction in developing a plan to deliver a body of work.
o Redefined the release management process which resulted in improving the preparation, planning, risk assessment, communication, and management of the release of features to an application used by over 1 million users each year. o Key role in successfully stewarding a team through an organizational change to dramatically increase productivity by adopting an agile project methodology. o Ensure team members are accountable for adherence of work to the acceptance criteria by in-depth quality assurance review of work before it is approved for delivery to the customer.
o Monitor the effectiveness of products after the release of features, assessing issues by evaluating their business impact and remediation resulting in root cause analysis reporting when warranted.
o Establish metrics and goals to provide visibility into the progress of work, both internally to a team and externally to a diverse audience, aiding in clear communication to level expectation of the stakeholders. o Use current and historical project artifacts and measurements to update short term schedules, long term project roadmaps, and clearly articulate financial updates to provide direction and insight to stakeholders to make strong business decisions. 01/2012 – 04/2014 Marriott International Information Technology Americas Project Manager / Senior Business Analyst – Property Internet – Americas o Developed methodology and processes and presented solutions to senior IR leaders for their implementation. o Collaborated with corporate PMO and field business leaders to solve complex business requests. o Managed projects between Marriott operations and external vendors to oversee the overall schedule and result management of key business initiatives including the Guest Internet Access Screen project. o Coordinated with external vendors to gather information and used that information to facilitate with IR field leaders to complete complex network installations. Then, prepared status reports for senior executives to call for action. o Developed a process for network system quality assurance and presented to IR field leaders for their implementation. o Developed an implementation process and checklist by collaborating with external vendors and internal subject matter experts. Facilitated with each of these groups to an agreed upon methodology for pilots and implementations. o Effectively planned, executed, managed change, and closed projects for Marriott Global Information Resources; including the planning and design of project plans, communication tools, reports, and quality assurance measurements for a diverse audience. o Analyzed the “fit” between new initiatives and current business operation and balanced against the technical result desired. o Communicated critical project milestones and project schedule dependencies to assure success of project implementations. o Analyzed internal and external reports and data to clarify business impact while adjusting strategy and procedures to remain agile. o Collected data and summarized data for IR and operational senior management. o Facilitated executive-level dialogue with franchise partners, ownership groups, general managers, and internal executives to coordinate projects, manage change, and bring escalated issues to closure.
o Delivered high-level support to project stakeholders within Continent Lodging Services and the franchise community while fulfilling the role of Subject Matter Expert on implementation of Marriott’s Global Property Network Standard. o Key role in developing a Provider Management program to maintain and manage 17 certified providers to streamline projects, manage change, and strengthen vendor relationships to achieve consistency across the portfolio. 06/2008 – 01/2012 Marriott International Information Resources (IR) Continent Lodging Services (CLS) – The Americas Regional IT Manager
o Responsible for systems and technology at 9 hotels across North and South Carolina, including multiple Marriott brands o As a member of the Information Resources Field Business Council, led discussions and collaborated within the council to achieve results to corporate-wide opportunities. This included obtaining talent and resources within the Information Resources discipline. o Planned & managed multiple CLS IR project initiatives. o Performed multiple years Capital Expense planning through a written specific Property Technology Plan for each hotel, as well as assisting in the technology budgetary process for each hotel.
o Lead role in auditing and enforcing PCI security standards to reduce risk to our stakeholders. o Maintained a strong focus on guest satisfaction and participated in weekly meetings for each property to assist our stakeholders in achieving their goals through technology initiatives and opportunity resolution. o Lead role in conversion of a Marriott managed hotel to franchise operation. Ensured that all technology was accounted for, and configured correctly, and was turned over in a timely fashion for this conversion. o Key role in planning and managing the Vocera VoWiFi pilot program for Marriott Telecom / Emerging Technologies at the Greensboro Airport Marriott. Area Systems Technician for Raleigh / Greensboro
o Primarily responsible for 3 full service hotels, including the first franchise hotel as part of a shared service by opening the Raleigh Marriott City Center. o Installed and managed Windows 2003 application servers, Windows XP PC’s, Windows 7 PC’s, hotel LAN connections, and Wide Area Network connections. o Managed all technology purchases and installations for the Raleigh / Greensboro area. o Managed the bid, design, selection, and implementation phases of multiple projects that were either property specific or Marriott Enterprise required. 11/1998 – 02/2002, 06/2002 – 06/2008 Marriott International Raleigh Marriott Crabtree Valley Purchasing Agent
o Consistently maintained a 99.6% Purchasing Compliance for 2005-2008. This compliance helped to bring the highest profit to the corporation. Achieved a position of third highest purchasing compliance in the entire company. o Lead role in managing the implementation of the new procurement program known as Avendra for the Raleigh Marriott Crabtree Valley, as well as other full service and select service hotels in the cluster.
o Responsible for $1.5 Million worth of food and beverage inventories annually. Accurately projected food cost and adjusted inventories and purchasing strategy to stay within budget, so that the highest profit possible is brought to the hotel and its stakeholders. CERTIFICATIONS
Certified Project Management Professional (PMP)®
o PMP® Number: 1510767 PMP® Original Grant Date: 05 June 2012 Certified ScrumMaster® (CSM)
o Member: 000271991 Original Grant Date: 13 August 2013 PMI Agile Certified Practitioner (PMI-ACP)®
o PMI-ACP® Number: 1790597 PMI-ACP® Original Grant Date: 06 February 2015 ICAgile Certified Professional (ICP)
o Original Grant Date: 23 January 2015
ITIL® Foundation Certificate in IT Service Management o Certificate Number: GR750162365TW Original Grant Date: 01 April 2015 PROFESSIONAL PROFICIENCIES
o Proficient in several project methodologies including traditional waterfall, Agile, Scrum, and KanBan; with experience with project management tools such as JIRA, Microsoft Project, and TestRail (QA) o Proficient in using, administrating, and troubleshooting the following: Active Directory, Group Policy, Microsoft Windows 7, Windows 8, Server 2003/2008, Microsoft Internet Explorer, Microsoft Office Applications 2007/2010, MICROS EMC/RMC, Altiris, VMWare, vSphere, and others. o Experience with various security products including Symantec. McAfee, WebSense, iPrism, and Trend Micro. o Experience with Microsoft Project, VBScript, various scripting languages, SQL database, various SQL Server versions/tools, data backup utilities. o Proficient with Cisco, HP, and Ruckus network equipment including switches, routers, and access points. EDUCATION
o Global Knowledge ITIL® Foundation 2015
o Global Knowledge / ASPE Agile Certified Practitioner 2015 o ASPE / Winnow Management Certified ScrumMaster 2013 o Global Knowledge PMP Exam Preparation 2012
o Wake Technical Community College “Honors Level” Diploma 2001 PROFESSIONAL MEMBERSHIPS
o Member of Project Management Institute®; involved in the North Carolina local chapter since April 2012 o Member of the Marriott CLS IR Field Business Council (April 2011 – December 2013) o Former member of Marriott’s Raleigh / Durham Cluster Trainer’s Board which was responsible for implementing and overseeing training of all associates, in all of Marriott’s brands in the cluster.
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