Customer Service Sales
Resume:
STEPHEN L. MCGAFFNEY
**** ************* ***. ** *********, Ohio 44646 330-***-**** *****@****.******.***
SUMMARY OF QUALIFICATIONS:
Over eight years of experience in customer service and retail
Demonstrated ability to work in diverse settings, solve problems, and increase efficiency in groups and organizations
Formal and informal leadership experiences through employment and volunteer
EDUCATION:
The University of Akron Akron, OH
Bachelor of Science – Organizational Supervision May 2013
Minor: Communications
RELEVANT EXPERIENCE:
Rite Aid
Full-Time Shift Supervisor February 2014-Current
Reworks planograms to fit customer demographics for incremental sales
Assesses inventory, circulates products, restocks day-to-day supplies, and general housekeeping
Ensures all orders from vendors are accurate in quantities and quality, and are front faced
Target
Seasonal Electronics Salesperson October 2013-January 2014
Drives sales by understanding customer needs to create customer satisfaction, maintaining customer retention
Acquires skills outside of work center for increased productivity in other departments when needed
Collaborates with team to strive for common goals in excellence in customer service and sales while achieving it
Sheetz
General Store Associate September 2006 – July 2013
Abides to Sheetz's Total Customer Focus (TCF) model in a fast-paced setting while still maintaining a calm environment for the customer
Expresses one-on-one communication with customer grievances and solutions
Establishes quality control on food preparation, upholding sanitation standards.
TECHNICAL SKILLS:
Microsoft Office Suite (Access, Excel, PowerPoint, etc.)
Implements mass media for exemplary global communication
70 WPM
VOLUNTEER EXPERIENCE:
The Pokemon Company International
Pokemon Professor/Judge 2007 – Present
Provides solutions to disagreements between players of different demographics and communicates expert information to players about game ethics and sportsmanship.
Oversees players to follow current game format guidelines.
Consults fellow judges ensuring tournaments are swift, smooth and builds rapport between players
Employs the Core Values set for the Pokemon Professor Program Handbook, which include Integrity, Responsibility, Honesty, and Professionalism.”
REFERENCES:
Aaron J. Schumacher
Independent Contractor
7414 Marelis Ave. NE
Canton, Ohio 44721
**@********.***
Steven Bray
Assistant Manager, Sheetz – Perry Township
1730 2nd Street
Cuyahoga Falls, Ohio 44221
********@*****.***
David Parry
Academic Advisor, Summit College
The Polsky Building 301
Akron, Ohio 44325-6501
Contact this candidate