Customer Service Management Cover Letter
Resume:
Objective
To obtain employment in a professional environment working on maximizing my customer service and management skills.
Experience
Real Canadian Superstore August 2010-March 2015
nLearning Center Department Training Specialist
oTravelled for work to individual stores to assist trainees after they completed my 6 week training course at the Calgary Learning Center
oTrained Department Managers and Assistant Store Managers proper techniques to run an efficient store or efficient department within the store
oCoached management trainees on excellent customer service skills and behaviors
oWorked with trainees on Profit and Loss; how to read spreadsheets on sales and compare to previous weeks and years, how to see where to improve sales and decrease loss from over ordering and over staffing
oTrained inventory control; how to effectively order based on sales to have proper amount of inventory on hand at all times
oCoached managers on proper Human Resource procedures; how to effectively interview potential candidates, how to discipline employees when required
oEducated management on proper scheduling of up to 75 employees to adhere to union rules and have effective coverage
oTrained proper equipment cleaning and maintenance to prolong use and reduce repair costs
oPublic Speaking; taught classes on all subjects to classes of 30 on daily basis
oTrained First Aid, Food Safety and Train the Trainer Classes
oCash handling techniques
Real Canadian Superstore January 2008-August 2010
nDeli & HMR Department Management
oResponsible for Human Resources for my department; hiring and dismissing employees within my two departments
oScheduling of 25 employees following union rules and anticipating proper coverage to maximize sales and proper customer service
oCash handling and making deposit slips for department
oInventory control; order proper amounts of stock to ensure freshness and quality for customers, and to ensure minimal amount of loss to department
Education
St John’s Ambulance July 2011
First Aid Instructor Certificate (Valid for 3 Years from date of issue)
Loblaw Companies Ltd
Gold Level Training Certificate – Loblaw Companies Ltd
o6-week training course at the Vancouver Learning Center to improve management skills
Food Safety Certificate
Power Equipment Certificate (pallet jack training)
References
Jennifer Ronald
Supportive Neighbour for Community Living Alternative Services
Elton Pang
Health & Safety Business Partner
Sarah Chute
Homemaker
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