Customer Service Construction
Resume:
Michael Czerwinski
Webster, Ma 01570
Phone number: 508-***-****
Email: *********@*****.***
KEY SKILLS:
Solid carpentry skills in residential remodeling and installations. Strong communication skills demonstrated in customer service, and a proven track record of outstanding customer satisfaction with multiple awards received for providing outstanding and honorable customer service and satisfaction and teamwork, as well as awards for outstanding store and employee management. Great business and staff management skills. Excellent computer skills, including being proficient in most Microsoft Windows and Mac OS applications. Strong work ethics, including dedication, reliability, punctuality, positive attitude, and self-motivated.
WORK HISTORY AND SKILLS:
2011-2014 - Installer, Ashland Cabinets, Westboro, Ma
Employed for around 4 years. Installing high-end custom kitchens in customers homes. Was involved in the whole process of designing the kitchen. Starting from picking a style of doors and wood construction, to the custom cabinet inserts and storage solutions designed to be installed in the cabinets, to appliance location and cabinet layouts, to custom cabinets including custom islands, glass doors, desks, secretary units, pantries, and corner units, to appliance selection and location including appliances with matching cabinet door panels on the face, to granite and hardware selection, placement, and installation. Designing these high end, luxury custom designed and built kitchens using the most up to date software including the 20/20 Design Suite Software, and then installing the custom kitchens to the highest quality standards. Building custom cabinetry to accomodate specifications of the home and requests from customers.
2010-2011 - Carpenter's Assistant, Mid-State Kitchens, Shrewsbury, MA
Employed for around 2 years. Assisted in remodeling and new construction for residential and commercial properties from frame to finish and everything in between. Performed residential and commercial remodeling and general construction services to high end customers in high end custom built homes. The majority of the work was custom kitchen installations accounting for about 75% of the work, and the other 25% consisting of custom additions on homes, general custom home remodels, commercial cabinet solutions, and commercial kitchen storage systems. Learned to be capable in correctly understanding blueprints. Furthered my knowledge and experience in using power and hand tools. Displayed excellent business and communication skills with customers and all employees so that everything is run smoothly on the job and in the end the customer is very satisfied and the employees are proud of the work they did.
2002-2015 - Installer, Gibraltar Pools (Pool Pro), Topsfield, MA
Employed for around 13 years. Excavated the construction site with machinery. Pre-assembly and installation of a superior quality, engineering, and well known reputation swimming pool, known for being the top of the line swimming pool compared to all other above-ground swimming pools. Construction included a long lasting deck made of aluminum constructed into the top channel of the pool which surrounded the pool on all four sides, as well as assuring that the pool is built to manufacturer's specifications and quality standards to ensure that the pool will last for a minimum of 15-20 years. Completed work in a given time frame to meet deadlines.
1999-2010 - Restaurant Manager/Driver, Dominos Pizza, Webster, MA
Employed for around 12 years. Responsible for the daily operations, cash flow, bank deposits, and maintaining superior customer service of a busy, fast food restaurant. Maintained the restaurant as per health and safety standards. Preparing the end-of-the-day reports and statistics. Managed approximately 30 people, including training, scheduling, hiring, and terminating employees. Planning, calculating and ordering food and beverage orders according to variable food usage and sales projections.
EDUCATION:
2002-2004 - Quinsigamond Community College, Worcester, MA Coursework in business, business law, and computers.
1998-2002 - Shepherd Hill Regional High School, Dudley, MA High school Diploma
LANGUAGES:
Native English speaker and fluent in the Polish language.
REFERENCES:
Alicja Czerwinska - Personal Reference
Psychologist, known 30 years.
Tomek Libuda - Professional Reference
Business Owner/Contractor, known 12 years.
Jessica Knowles - Professional Reference
Fiber Optic Technician, known 8 years.
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