Customer Service Representative
Resume:
Kathryn Ann Thomas
*** ****** *** **** *** Lantana, FL 33462 Phone Number 561-***-**** ***********@*****.***
To Whom It May Concern:
OBJECTIVE
For more than fifteen years, I worked as a manager for companies, which has grown to what they are today, with my input and the input of others. Teamwork makes the team. As a long-time administrator, I offer extensive expertise in filing, logistics, and presentation development, to name a few. I have served as a liaison among various departments and coordinated numerous meetings for the growth of the companies. I am computer proficient with Microsoft Office applications and a variety of office equipment to name a few.
I am considered a proficient problem-solver with strong research capabilities who understands the business and technical perspectives to develop workable and scalable solutions that make sense.
Posses the ability to encourage others in collaborative problem solving; acting as both a leader and consultant regarding resources, engaging others in problem solving without taking over. Extensive experience as a proactive, forward thinking individual with high energy, motivating personality, recognized as a self-starter with strong analytical and planning skills. My goal is to secure a dynamic and challenging position role where I can put both my organizational capabilities and management skills to work. For those reasons, I believe I am an excellent candidate for your position. I have enclosed my resume, which provides further details on my skills and experience. Thank you in advance for your consideration.
Kind regards,
Kathryn A. Thomas
You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality. Walt Disney
Kathryn Ann Thomas
240 Croton Ave Unit 102 Lantana, FL 33462 Phone Number 561-***-**** ***********@*****.*** Objective: To find a good job with growth, stability and benefits. Summary of Qualifications
05/2015- 08/2015: Pettineo Insurance Agency, Fort Lauderdale, FL 954-***-**** Answering 10 phone lines, requested endorsements, sent certificates, customer relations, faxing, filing (and other office duties requested).
03/2015 – 04/2015: Cloth Promotions Plus, Boca Raton FL 561-***-**** Process new orders, Contact customers with issues with the orders, send proof and prepayment documents to customers, send completed orders to warehouse for completion. 12/2014 – 01/2015: Van Kirk and Sons Pools and Spa, Deerfield Beach, FL 954-***-**** Schedule inspections and following up on results, schedule work for construction teams, assist office staff by answering phones, paperwork ( not limited to ) fax and email companies. 08/2014 – 11/2014: Custom Property Management, West Palm Beach FL 561-***-**** Secretary: Assisting Property Managers. I would answer phones from residents and contact vendors to schedule them and follow-up on work performed by vendors and do projects assigned my property manager.
03/2014 -06/2014 Braman Motor Cars, West Palm Beach, FL 888-***-**** Business Development Center: Follow up on leads, answer phones, contact current owners regarding trading in vehicle (due to end of lease and buy back programs) 08/2009-03/2014: Successories, Boca Raton, FL 800-***-**** Customer Service Representative: I have worked as an Order Expeditor, Art Coordinator, Quality Control Coordinator and now working as a Customer Service Representative. As an order expeditor I was given list through out the day to make sure that orders to our valued clients were completed and were shipped out. As an art coordinator I reviewed and approved all engraving and contacted customers through phone and email to get clarification on all engraving and art issues. As a quality control coordinator I make sure that the engraving is done correctly and decide if it should be redone or not if there any questions on it, I also assist the sales and customer service with shipment that need to go out and Inventory Control were there questions. As a customer service representative I took calls from customer regarding pending orders and questions they have about products. I also contacted customer regarding back orders and worked with customers via live chat.
06/2007 – 05/2011: Babies R Us Boca Raton, FL 561-***-**** Customer Relations (via phone or in person), Floor designer for best sales results, Shelf inspection and filling, Cashier
05/2001-05/2009: Gracey-Backer, Inc. Delray Beach, FL 561-***-**** CSR / Processer: Requesting endorsements (via fax or website). Talking to insurance companies on behalf of customers, Process endorsements, renewals and new policies, Answering multi-line phones, Process and distribute mail, Mass mailings and assist owners with various projects. 01/1999 -11/2001: SunWorks, Inc. Deerfield Beach, FL (out of business) Office /Warehouse Manager: Customer service, Liaison between companies and owners for new products, Inventory control, Process return and damaged goods. Education Saint Leo College (St Leo, FL) BA Criminology References (additional available upon request)
Computer Office Skills Microsoft Office (Word, Excel), all email programs, Variety of office equipment. February 13, 2014
To Whom It May Concern:
My name is Susan Friesing and I am the Customer Service Manager for Successories. Katie Thomas has been a Customer Service Representative in our department for the last 4 years.
I have experienced Katie to be passionate about her work. She is dependable, reliable, and hard working. Her primary responsibility, besides answering incoming calls and
“live chat” interaction, would be our back-order report. This is a daily report of out-of-stock items. Katie would contact customers to advise inventory status and make alternative product suggestions.
Kate is flexible and willing to work on any project that is assigned her. She would be the first to volunteer to assist in other areas of the company if needed. Due to company cutbacks, one Customer Service Agent position has been eliminated. We would gladly re-employ Kate if the situation arises.
I can be contacted directly at 561-***-**** or via email: *****@************.*** if you require any further information.
Sincerely Yours,
Susan Friesing
Customer Service Manager
Successories
Successories
1040 Holland Drive, Boca Raton, FL 33487 Phone: 800-***-**** Fax: 561-***-**** Promotional Partners Inc.
www.promotional-partners.com
February 24, 2014
To Whom It May Concern,
I have known Katie Thomas for years and she is not only a dedicated but conscientious hard worker.
Katie will go the extra mile, detail oriented and will go the extra mile to resolve any issues. If you need anything else, please do not hesitate to call or email me. Sincerely,
Steve Zophin
5650 Piping Rock Drive
Boynton Beach, FL 33437
******@***********-********.***
V.P. of Sales
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