Customer Service Manager

Sean R Burke

**** ******* ****, ***. ***, Sean R Burke Lauderhill, Florida 33319 s *****@*****.*** 954-***-**** OBJECTIVE .

Food service professional with over 20 years experience who is self motivated is seeking a position that will allow me to grow in the industry and provide exceptional customer service and lasting guest experiences. EXPERIENCE

Pelican Grand Beach Resort Ft. Lauderdale, Florida October 2007 - July 2015 Senior Supervisor/ Asst Manager Food and Beverage

● Responsible for the daily operation of Food and Beverage.

● Help create a cohesive work environment and ensuring guest satisfaction.

● Staff training

● FOH staff scheduling.

● Assisting in areas of need such as servers, hostess, bussers, expo/food runner, and at times, culinary.

● Resolving issues, both guest related and in house.

● Assist in interviewing and hiring of FOH personnel.

● Assisting in inventory and par level maintenance.

● Receiving and invoicing of merchandise.

● Helped to build our Sunday Brunch into Number 1 in Broward County 4 years New Times and Top 5 Various publications .

● Also served in position of Banquet Server and Restaurant Server both AM and PM.

● Won employee of the month on 3 occasions and nominated several occasions. Sheraton Suites Plantation Plantation, Florida February 1998 - July 2008 Room Service Server

● Required to take guest orders over the phone.

● Place orders using POS system.

● Properly set up trays and tables with silver and glassware and condiments,

● Deliver orders in a timely manner.

● Work in a fast paced environment.

● Provide exceptional customer service.

● Other positions held include: Concierge Lounge Attendant, Host, and Server, both AM and PM.

● Won Employee of the Month on 3 occasions.

● Employee of the year 2002.

SKILLS

● Highly responsible and reliable.

● Extensive hospitality background.

● Work well under pressure.

● Able to make quick decisions.

● Leadership qualities.

● Knowledge in food, liquor, and wine service.

● Upbeat and positive.

● Exceptional interpersonal skills.

References available upon request.

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