Customer Service Representative

MABEL VALENTINE

OBJECTIVE

To secure a position where I can utilize my knowledge and work experience to the benefit of the company that I will work for

EXPERIENCE

Pasitos…

Rio Piedras, Puerto Rico

Tutor - August 2009 – June 2015

Assured that students did their daily homework

Review all subjects that students are studying, develop and prepare practice sheets

Tutored and managed 10 – 12, 5th grade students on all subjects (Spanish, Math, English, Social Studies, Science and Religion)

Mendoza Law Office

Carolina, Puerto Rico

Secretary - May 2012 - February 2015

Assist attorney in collecting information relevant to the case

Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions and pretrial agreements

Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses and court officials

Organize and maintain law libraries, documents and case files

Draft and type office memos, schedule and make appointments, and receive and place telephone calls

Photocopy correspondence, documents and other printed material

Cerámica Roma, Inc.

Caguas, Puerto Rico

Secretary/Accounting - February 1998 – March 2009

Warehouse environment dispatching merchandise to customers, billing and receiving of merchandise.

Draft and type office memos, correspondence, schedule and make appointments, and receive and place telephone calls

Organize and maintain files

Assisted in sale of floor and wall tiles and material necessary for the installation of same

In charge of Payroll, AR, AP, Inventory, Bank Accounts, Daily Sales

Vigo’s Greetings To Go

Rio Piedras, Puerto Rico

Secretary / Accounting – November 1989 – February 1998

Warehouse environment dispatching merchandise to customers, billing and receiving of merchandise.

Draft and type office memos, correspondence, schedule and make appointments, and receive and place telephone calls

Organize and maintain files

Assisted in sale of merchandise

In charge of Payroll, AR, AP, Inventory, Bank Accounts, Daily Sales

Illinois Bell Telephone Company

Chicago, Illinois - 1973 – May 1987

Customer Service Representative / Teller

Respond to all customer inquiries and complaints

Prepare service orders (new service orders, transfer service orders, change of service orders and disconnection orders)

Assisted in all clerical responsibilities

Trained as teller due to desire to expand skills

As teller responsible for taking payments, managed large amounts of cash, maintained proper cash limits and balanced cashbox daily.

EDUCATION

Chicago Public School System

Chicago, Illinois

GED- 1986

Colegio Politécnico (35 credits)

Caguas, Puerto Rico

Basic Accounting

AWARDS AND ACKNOWLEDGEMENTS

Bilingual – English/Spanish (written and oral)

Proficient in Microsoft Office (Word, PowerPoint and Excel), Peachtree Accounting

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