Customer Service Microsoft Office
Resume:
MATHEW KRAUS
Encinitas, CA. *2024
Email: *******@*******.***
Phone: 760-***-****
EDUCATION:
La Costa Canyon High School Graduate 2011, GED, 4.5 GPA
University of California Davis. Bachelor of Science. In Neuroscience, Physiology, and Behavior. Graduation June 2015.
WORK EXPERIENCE:
2013 - Present Call Center Agent for Source Intelligence
As an intern for Source Intelligence, I regularly interact with project managers to be a resource for positive contribution to project goals. Such goals require that I gather completed product assessment surveys and compliance documentation from suppliers of major retail brands. I work closely with the suppliers of customers to be their expert and reference for the objectives and methods to accomplish program compliance. I have extensive experience working with businesses from around the globe, utilizing my Spanish vocabulary and conversational skills to gather compliance data. During my tenure at Source, I have become skilled in taking detailed notes from every interaction to assure proper handling and documentation. I often deal with confused, upset, and inexperienced contacts and have developed the skills necessary to instill confidence in those with whom I interact. I pride myself on providing prompt, helpful, and respectful customer service. Lastly, I have gained knowledge and experience dealing with confidentiality between companies and within the company to respect the rights of those we interact with. Overall I had an amazing experience in management and project planning.
2012 – 2013 Kitchen Supervisor at the University of California Davis Student Run eatery
I work as part of a team to provide exceptional customer service and maintenance of an industrial kitchen. Daily activities involve working in concert and coordinating activities with up to 7 other employees working under my direction. This includes working to gather recipes, baked goods, create new dishes, and maintain the kitchen cleanliness.
2009 – 2011 Volunteer at Scripps’s Hospital in Encinitas
150 hours of volunteer work. I worked on a team responsible for checking the status of approximately 200 patients each week. The work involved talking to patients, nurses, and doctors to assure the best possible and most comfortable experience for the hospital’s patients during their stays. During my tenure at Scripps, I developed strong conversational and organizational skills necessary to manage patient interaction, paperwork, filing, and proper documentation of meals and treatments.
2008 – 2011 Volunteer at St. John’s Church in Encinitas, Kitchen Manager and Youth Leader
Worked with youth in the community to develop meaningful relationships as well as raising funds for community improvement projects. I’ve spent extensive time organizing, running, and maintaining a working kitchen with up to ten people working under my direction. I assisted Youth Ministry Management staff in the administration of curriculum, youth events and community service projects.
2007 -2011 High School Experience: La Costa Canyon High School
Graduate of La Costa Canyon High School graduating in the top 4% of the graduating class of 2011. I had extensive experience with all Microsoft office programs and continue to use them as a student at the University of California Davis. I am the recipient of the 2011 outstanding achievement recognition for peer tutoring in biology and anatomy.
Other Relevant Information:
As a student that is very serious about my education, I am punctual and dedicated to everything I do. I am known for my critical thinking and problem solving capabilities. I pride myself in my work and all my accomplishments both large and small. As a student, I am very familiar with Microsoft office programs as well as scanners, printers, copiers, computers and other communications programs. I have extensive experience online with different types of user interfaces, because of it I can quickly be taught new interfaces without difficulty.
Skills:
Advanced computer skills including Microsoft Excel, Word, and Power Point
Excellent oral and written communication skills
Fluent in Spanish
Experience in sales and management
References
Available upon request
Contact this candidate