Customer Service Sales

MARYROSE D.RIMANDO

Customer Service / Logistics Supervisor

Profile

With extensive experience using SAP and CRM. Analytical and highcommitment to company’s projects to be carried out with best results. Always seeking further education.by enlisting in all online trainings to enhance knowledge on SAP and other related systems.

Professional Experience

GRUNDFOS PUMPS (PHILIPPINES), INC.

(A European multinational company engaged in manufacturing and selling of pumps)

5548 Osmena Avenue, South Superhighway, Makati City

Major Achievements

Pioneer member of the SAP Implementation in Grundfos Pumps(Phils.), Inc

Have successfully trained in Singapore, Malaysia, China, Vietnam for SAP and CRM and was tap as a Super user in for Philippine operations in SD Module and CRM

Active member as a Customer Service/Logistics/ Order handling Manager of the Asia Pacific Region of Grundfos

Dotted matrix reporting to the Asia Pacific Operations Manager based in Singapore

Customer Service/Logistics Supervisor Jul 2010 – Jul 2015

Leads a team responsible for order entry, vendor management, shipping and delivery

Manage the order process which includes entering purchase orders and electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround time and with accuracy

Performs key compliance functions for order process, maintains product price lists

Responsible for the timely fulfillment of sales orders creating strategies and streamlining process to support company’s operational needs, drive revenue and achieve corporate sales goals.

Establish processes for order tracking,maintains updated customer contact information, including vendor management

Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief work as a team to ensure that internal and external customer's requirements are met

Build strong, collaborative partnerships with other cross functional teams to identify and capture key business concepts and opportunities

Monitor and pro-actively manage orders within order pipeline through to completion, focusing on meeting the delivery target lead time

Work alongside project management team to deliver complex orders where necessary

Responsible for CRM data quality in accordance with agreed standards and processes

Collaborate with Data & Compliance teams to monitor and resolve issues with regards to CRM and SAP issues

Comply with all relevant processes & procedures in SAP

Provide assistance and mentorship to new colleagues

Coordination with international colleagues on continuous improvement of SAP and CRM

Reports to top management for sales report

Skills

SAP Sales and Distribution Super User – member of the pioneer group in Grundfos Pumps(Phils),Inc.

SAP Material Management End User

SAP CRM Super user

BW Report user

TRAININGS ATTENDED:

SAP CRM May 2013 - Jul 2013

SAP Sales and Distribution with MM Nov 2008 - Jun 2009

Senior Customer Service Executive Jan 2010- Jun 2010

Manage and process all customer’s purchase orders in SCALA system

Process order to all al vendors, local and international

Provides support to sales department on costing for major projects

Coordinate with vendors on the timely delivery of purchase orders

Support top management with necessary sales reports

Customer Service Coordinator Jul 2004 – Dec 2009

Process all customer inquiries and purchase orders

Coordinate with group vendor for the company’s orders.

Raise purchase orders for non-stock items of customer’s purchase orders

Responsible for the operation of warehouse including stock control and availability

Ensure prompt and effective service is provided to customers for all of their orders and handling of complaints

Provide support to management with reports on order intake and sales generation

GMP PHILIPPINES, INC.

(Local Trading Company)

Annapolis St., Greenhills, San Juan City

Sales Admin Assistant Apr 2003 – Feb 2004

Assist sales department by processing orders

Coordinate with Technical department for concerns of customer’s on company’s products

Maintains inventory of products

Prepares daily sales report

COPYLANDIA OFFICE SYSTEMS CORPORATION

(Local Trading Company for risograph and copy machines)

Bumatay St., Mandaluyong City

Consumable Sales Coordinator Jul 1998 – Aug 2002

Coordinates and assist customers on orders and technical concerns

Prepares sales report for management use and review

Creates quotations on customer’s inquiries

NATURE’S GARDEN INDUSTRY, INC

(Manufacture and Exporter of Handicrafts)

Quirino Ave., Tambo, Paranaque City

Purchasing Staff Jul1995 – May 1998

Does purchasing functions for all the company’s requirements like office supplies to raw materials

Review vendor’s invoices against purchase orders data prior to processing of payment

Coordination with warehouse for inventory control

ASSOCIATED MERCHANDISING CORPORATION

Legaspi Village, Makati City

Staff Assistant Oct 1994 - Jun 1995

Assist merchandisers with customer’s purchase orders

Follow up vendors for our orders

EDUCATIOANAL BACKGROUND

College PHILIPPINE CHRISTIAN UNIVERSITY, 1993

B. S. Computer Science

Secondary UNION CHRISTIAN COLLEGE, 1989

Primary PARINGAO ELEMENTARY SCHOOL, 1985

PERSONAL DATA

Place of Birth Bauang, La Union

Civil Status Single

Email Address ***************@*****.***

Mobile Number +639*********

Character References Available upon request

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