Customer Service Sales Associate

Sanita M. Redmond

***** ******* **.

Dolton, IL *0419

708-***-**** cell

CAREER OBJECTIVE:

To obtain a challenging, diverse position that will utilize my exceptional communication, customer service and technical abilities.

EMPLOYMENT HISTORY:

11/02 – Present Illinois Action For Children, Chicago, IL

Family Resource Specialist

Assesses and determines parent/provider eligibility and authorize payments for childcare as determined by IDHS policies and procedures. Prepares accurate documentation, including IDHS forms, and correspondence related to parent/provider eligibility and proper notification to parents/providers eligible for the certificate program. Informs parents and providers of program operation, policies and procedures in an appropriate and professional manner over the phone and in person when applicable. Create and maintain complete and accurate paper and computer systems on each parent/provider case in assigned caseload.

04/01-11/02

Data Entry Clerk

Entered department-billing certificates. Maintained alphabetical filing system, which includes heavy filing and upkeep of files in the storage area. Created weekly approval folders for new clients and maintain department databases. Attended and participated in required educational programs and staff meetings.

06/99 – 03/01 MARQUETTE NATIONAL BANK, Chicago, IL

Universal Teller

Handled various cash transactions via Altel Financial Systems with WIN98 and Novell 4.11. Performed daily account balances, account transfers and updates. Maintained major corporate account records (i.e. Peoples Gas, ComEd). Some light typing, and filing.

1994 – 1999 GOLDBLATT’S DEPT. STORE, Chicago, IL

Head Cashier

Handled the needs and requests of customers. Operated the cash register, tagged, priced and inventory of stock. Closed out registers on a daily basis. Assisted in all procedures of daily opening and nightly closure of store.

1991 – 1993 KID STOP, Chicago, IL

Sales Associate

Assisted in the needs and requests of customers in clothing selections. Operated the cash register, assisted in inventory, closed out registers on a daily basis at the close of each work night. Assisted in all procedures of nightly store closure.

1988 – 1990 ROSELAND COMMUNITY HOSPITAL, Chicago, IL

Receptionist

Main receptionist and switchboard operator. Scheduled appointments and registered patients.Data input of patient’s billing and personal information, General office duties.

1985 – 1986 C I D WASTE MANAGEMENT, Chicago, IL

File / Payroll Clerk

Processed and distributed payroll checks. Operated switchboards and general office duties.

EDUCATION:

Ignatius & Associates December 1998 DOS, Windows 98, MS Office

Certificate Received

First Business College September 1988 Teller Banking

Certificate Received

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