Customer Service Sales

Tupac Miranda

**** ********** *** 408-***-****

*************@*****.*** 408-***-****

San Jose CA, 95139 *************@*****.***

HR Representative

Strong written, verbal, and interpersonal skills

Summary

•Experience with overall administration of retail store, department service, and operations

•Able to recruit numerous people, supervision of merchandising, asset management, customer service

•Reported to upper-management, managed and direction of team development

•Excellent communications skills and interpersonal skills

•Strong written and oral skills, MS Word, PowerPoint, Excel, Oracle, Outlook

•Multilingual: fluent in Spanish and English; course in American Sign Language

Professional Experience

The Men’s Wearhouse 1998 – Present

Lead Sales Representative, (2010 – Present)

•Trained, motivated and supervised sales employees

•Managed operations assets and supervised merchandising

•Completed daily and weekly transfer activities reports via email

Sales Associate / Operations Manager, (2007 – 2010)

•Implemented corporate team-selling strategies while motivating staff

•Performed weekly inventory count and reported results to upper-management

•Successfully worked with upper-management team, and met deadlines

•Exceeded target reorder percentage goal set by upper management

•Lowered yearly re-order percentage from 8.7 % to 3.5% (Goal was 4%)

•Maintained an average sales ticket of $130 consistently

Sales Consultant, (2000 – 2006)

•Exceed monthly goals, customer service, and excellent follow through with orders

•Assisted with supervision of weekly merchandise, and team-selling

•Won Sales Team of the Year 2003

Sales Associate, (1998 – 2000)

•Developed excellent organizational skills, completing transactions with various methods of payments

•Supervised the daily and weekly merchandise

Department Manager, Joseph A Banks, Los Gatos, CA 2006

•Asset management, weekly conference calls with upper-management, and motivated staff

•Translated from English to Spanish

•Daily, weekly, and monthly reports and reported to upper-management

•Trained new employees, developed great problem-solving skills, and interpersonal skills

Park Agent, Minneapolis Park Police, Minneapolis, MN 2006

•Used problem-solving skills to maintain the public peace

•Assisted other officers on their calls and investigated low to medium level accidents

•Wrote detailed reports that were formally documented; translated from English to Spanish

•Dispatched to low to medium level type calls

•Worked the front desk doing probation and warrant checks, and dispatching other officer to calls

Education

A.A., Psychology, Evergreen Valley College, San Jose, CA 2013

B.S., Justice Studies, San Jose State University, San Jose, CA 2005

A.S., General Education, San Jose City College, San Jose, CA 2000

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