Sales Customer Service
Resume:
Richard Piccolo
*********@*****.***
Elgin, 60120
WWW.Linkedin.com/in/richardpiccolo/en
OBJECTIVE:
Seeking an Inside Sales position where I can be self-sufficient and work to manage and established accounts, complete requests for quotes, process orders and provide excellent customer service. I want to build business by defining customer needs and providing a solid solution to continually grow our client base.
PROFESSIONAL SUMMARY:
I have been in inside and outside sales for over 15 years and have learned to sell tech goods as well as events. I started selling B2B over the phone, to every level of management and to a wide range of businesses. I am curious and use that to guide me into new opportunities following up on quotes and leads. Your service is a perfect fit for me because I have sold incentive solutions before, selling group sales for theater where I tripled the sales in 9 months. I enjoy aiding in customers and have excellent time management skills. This is what I am committed to as I look out for both internal and external stakeholders. I use Microsoft Office (Word, Excel, Outlook and Powerpoint).
WORK HISTORY:
Director of Marketing / Sales and Artist Relations 2014 -2014
Chicago Drum Company, Ltd., Mt. Prospect Location, IL
Utilize a consultative approach to encourage client communication in order to analyze needs and increase long-term sales.
Engaged clients in person and by phone to discuss product, policies, problems and pricing.
Contact clients to learn needs, levels of satisfaction, concerns, then reported findings.
Handle all product problem issues and attend meetings from client level to manufacturing.
Serve as liaison personally servicing “A-List” national touring acts with contracts; product development and negotiating product promotions and contract terms.
Initiated market research strategies and created campaigns in order to develop a presence in new territories.
Small Business (Consultant) 2013-2014
Self Employed, Elgin, Illinois
Meet with new and small business owners to discuss promotion, their product / services they provide.
Discuss strategies to separate them from competition increase sales and provide better customer service.
Offer suggestions to improve product / service and organize location and production methods.
Legal Liaison 2004 -2013
Crawford/ Perrone, Algonquin, IL
Met with client’s to discuss the details of their case, earned their trust by staying focused on details.
Served as the point-of-contact for all incoming questions from current customers, and resolved all questions, concerns or complaints.
Produced contracts and legal documentation, occasionally explaining and working with clients in order to help them understand the detail of the proceedings, jargon and processes.
Client Services, PC /Technical Support 2002 -2004
Jobco Inc., Oak Brook, IL
Communicated with internal customers resolving technical issues, and followed up to ensure that adjustments were made.
Planned and organized time developing schedules to best assist customers with service issues.
ADDITIONAL PROFESSIONAL EXPERIENCE:
Group Sales and Marketing, Pheasent Run Resort
Outside Sales Representative, 3M Corporation
Artist Relations / Inside Sales Slingerland Drum Company
EDUCATION: Elgin Community College, Elgin Illinois
Degree: A.A.S, in Law 3.85 out of 4.0
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