Manager Customer Service

Kyle Carroll

** ****** ******** **** ***********, GA 30564

Phone: 678-***-****, **************@*****.***

Summary of Qualifications:

Customer Service focused with a balanced approach to cost efficiency

Highly Resourceful and motivated team builder

Consistently achieves and surpasses goals

Independent worker and strong team player

Multi task capability while working on major projects

Dedicated to the overall Company success

Overdrive Logistics Inc.

Carrier Development Manager

October 2014 – Present

Independently created a Carrier Development Program to insure Capacity with Core Carrier Partners. At conception of this program we had less than 15% of our Gross Revenue generated by Core Carriers. Currently we now average over 50% of our Gross Revenue being generated by Core Carriers, and increased weekly Net Income margin by over 7% Year to date.

Responsible for hiring, training all Carrier Sales Personnel, as well as the re-training of all existing Carrier Sales personnel.

Mincie Mountain Marketing LLC, dba The T Shirt Attic

Co-Owner

2012 – Present

Managed a consulting project for a large Apparel Company overseeing 40 temporary workers to unload, sort and segregate 200 containers of product. Our team successfully delivered over 680 Million dollars of product to Federated Department Stores, Kohl’s, and Belk’s.

Completed the project in 45% of the anticipated time frame with Zero charge backs.

Opened a Retail Custom Printed Apparel store, and developed a line of naturally hand dyed Products that are now sold across the country in Boutique Stores and E Commerce websites.

Dart Advantage Warehousing/ Dart Advantage Logistics

1998 – 2012

General Manager/ Operations

Held dual roles of responsibility for 3PL Warehousing and 3PL Brokerage Operations.

Started the first 3PL Brokerage office in the Southeast for Dart

Sold & Developed Corporate Clients such as Home Depot, Federated Department Stores, Trane, and Norcom.

Built a dedicated Owner Operator Fleet to service these customers with a 98% on time ratio.

Built a Carrier Development program to service the entire Brokerage division

Acquired & Managed an Intermodal Division acquired and assimilated it into the Brokerage division.

Responsible for day to day operations for 5 facilities in MN, 1 facility in Grand Rapids MI, 1 facility in Allentown PA, 1 facility in Buford GA.

Reduced cost by 70% by streamlining, labor, communications. This also resulted in a profit margin no less than 27%, beginning the 3rd month I took over.

Eagle Transportation Inc.

1994 – 1998

Logistics Manager

Responsible for 35 Single Owner Operators, and 22 Team Owner Operators, servicing Major accounts such as TJ Lipton, Federated Department Stores, and Fieldale Farms.

Direct Transit Inc.

1993-1994

Terminal Manager

Responsible for all terminal operations in the largest facility in the South.

Recruited and seated an average of 220 drivers per month.

Managed 75 Driver Trainers assigned to my facility

Directed all repairs to Company Equipment and Trailers based in the South.

United Forward Inc.

1990-1993

General Manager

Responsible for day to day operation of 100 Single drivers and 26 teams.

Full Profit and loss responsibility of the Division

Managed a consolidation program for Federated Department Stores in Long Beach CA serving all store DC in the nation

Fire Safety Associates

1987-1900

General Manager

Responsible for the Profit and loss of the entire company

Shedd’s Food Products

1985-1987

Southeast Transportation and Distribution Manager

Directed day to day operations of a 3 shift Outbound and Inbound Distribution facility

Conducted monthly inventory counts and reconciled discrepancies

Kyle Carroll (resume continued pg 3)

Crown Systems Inc.

1984-1985

Eastern United States Sales Manager

Developed a network of 12 exclusive agents that produced over $6,000,000.00 in Revenue during that year

Rapid Transport

1980-1984

Southeastern Regional Manager

Responsible for 5 Terminals in the Southeast

Recruited and retained 400 Owner operators based in the Southeast

Developed accounts that resulted in 24 Million in annualized revenue in the Southeast

Johnson Motor Lines Inc.

1979-1980

Operations Manager Georgia office

Responsible for Dispatch of the Georgia Refrigerated and flatbed fleet

Responsible for Customer service

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