Customer Service Sales/management
Resume:
Jamie Kratcha
Barneveld, WI 53507
*********@*****.***
Summary An accomplished, dedicated, result driven management professional with extensive administrative support experience. Leverages finely-honed interpersonal and time management skills to successfully streamline workflow productivity to achieve goals and objectives of staff. Energetic and detail-oriented with a genuine passion for customer service and a well-rounded background in supporting a progressive organization. Highlights
Experience Human Resource & Finance Coordinator
Edgewater Management Company, LLC (The Edgewater Hotel) March 2015-Present
Help manage the HR needs of over 300 employees
Maintain employee relations by updating records for training, wages, benefits, orientation, communicating with state and federal departs for aid, etc
Train management and employees on payroll systems, time clocks, etc
Recruit and register new hires by posting open position on job boards, setting up interviews and registering them within our systems and company
Helped implement a new payroll system with executive team
Kept credit references current for all our clients Customer Service Operations/EDI Manager
Pivotal 5 Madison, WI
May 2014-March 2015
Hired and trained 4 employees within 3 months of my employment
Created multiple new standard operating procedures (SOP) on department policy
Collaborated with other managers and department heads to create an effective workflow as the company merged brands and moved their operations to the Madison area
Maintained compliance with trading partners such as Wal-Mart, Dicks Sporting Goods, Dunhams, Costco, The Sports Authority, Amazon, Kohls, Target, Shopko, JCPenny, TJMaxx, Marshalls, Groupon
Sales Rep/Order Management
Think it Then ink it Verona, WI
September 2013-May 2014
Work with sales reps on processing and managing their customers
Maintain a working relationship with all our vendors
Training new sales reps on our software systems and company procedures
Developed new training manuals, processing systems
Testing and trouble shooting a new developing software
Meticulous attention to detail
Focused on customer satisfaction
Skilled multi-tasker
Strong interpersonal skills
Time management
Client relations specialist
Conflict resolution techniques
Team management
Self-directed
Customer Service Manager/Sales Coordinator
Summit Golf Brands Barneveld, WI
October 2011-August 2013
Successfully managed the activities of 13 team members
Created training manuals
Developed, implemented and monitored programs to maximize customer satisfaction
Worked with customers, sales team and executives effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Interviewed, hired and trained new quality customer service representatives
Provided detailed initiatives & progress to corporate management
Prepared sales reports, sales-order status, sales agreements, and presentations
Handled contacts, confidential documents and agreements
Developed and sustained relationships with potential and existing clients EDI & Sales Automation Coordinator
Summit Golf Brands Barneveld, WI
November 2010-September 2011
Maintained sales automation systems for customer service team, outside sales force, and inventory team
Created the product catalogs in sales automation systems
Set-up and maintained compliance with trading partners such as Nordstroms, Dicks Sporting Goods, Golfsmith, Bloomingdales, AAFES, Amazon, Saks off 5th, Orvis, Burlington Coat Factory, TJ Maxx, Marshalls, Brooks Brothers
Helped developed and launch our company websites.
Trained sales force on Sales Automation System
Customer Service Representative
Summit Golf Brands Barneveld, WI
January 2007-November 2010
Addressed customer and sales force inquiries in a timely and accurate fashion
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
Provided accurate and appropriate information in response to customer inquiries Education BlackHawk Technical College
Associates Degree: Early Childhood Education - 2003 Skills Proficient in Microsoft Office programs (Word, Excel, PowerPoint, Access)
Ability to work with several operating systems, including Windows, Mac OSX
Experienced in multiple payroll systems; Payroll, Paychex, ADP
Skilled in Markup languages XML Html
Software systems Blue Cherry, Escape 4.8h, Poroni, Magento
Knowledgeable in Cloud Base servers; NetSuite, SPS Commerce
Ability to type 70 WPM
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