Customer Service Representative

Courtney Wilson

**** ****** ****,

Decatur GA, **034

Cell 404-***-****

*******************@*****.***

OBJECTIVE: To obtain a position in the customer service arena that will benefit from the skills and knowledge that I have obtained over seven years as a customer support specialist. I will bring good work ethics, enthusiasm, dedication and responsibility to your organization. As well as, improve customer service and increase company growth and profitability.

EDUCATION

Fort Valley State University F ort Valley, GA 2009 2010 W ORK EXPERIENCE

Georgia Department of Revenue 2015 Present

Customer Service Specialist

● Processed state returns

● Released state tax refunds

● Sent out requested documents to taxpayers upon their request

● Reviewed fraudulent returns

● Assisted taxpayers with account inquiried

Secretary of State 2014 2014

Call Center Representative Contractor

● Serves as initial point of telephone contact for all Professions Boards calls

● Refers callers to SOS website in addition to providing requested information.

● Mails out requested applications and forms on a daily basis.

● Processes name and/or address changes upon receipt of written requests

● Processes applications for duplicate pocket cards. Universal Solutions & Provisioning 2012 2014

Customer Service Representative Call Center Supervisor

● Contacted new and existing AT&T customers with the use of an automatic dialer

● Acquired new customer accounts and modify existing customer services

● Quality assurance for Customer Service Representatives

● Trained new sales representatives

● Exceeded sales quotas and maintained “TOP SALES” awards Pizza Hut

Head Cashier/Customer Service Representative 2 011 2012

● Greet customers, handle telephone orders for carryout and delivery.

● Operated cash register and accepted payments from customers

● Supported team members during weekends and holidays

● Facilitated daily inventory checks to maintain food and stock supply

● Cleaned restaurant equipment, counters and surfaces Team Smith Security 2007 2010

Front Desk Receptionist

● Greeted customers and answered telephone calls

● Directed incoming and outgoing mail to the proper recipient

● Printed, faxed,copied documents and imputed data information

● Set up appointments and schedule repair tickets

Contact this candidate