Management Manager
Resume:
ROBERT LLOYD BAXLEY
*******@*******.***
+1-813-***-**** [USA]
+1-316-***-**** [USA]
Citizenship: United States of America
Date of Birth: 09 March 1969
Marital Status: Married
USA: 75 North Woodward Avenue #81542
Tallahassee, Florida 32313 U.S.A.
SUMMARY OF EXPERIENCE
Robert is a highly regarded leader who has been acknowledged for his efforts in driving large-scale cultural change that builds organizational effectiveness. He is a Subject Matter Expert [SME] in the fields of Management Consulting, Information Technology & Telecommunications. His expertise includes a multitude of solutions including Data Centers, Disaster Recovery, Continuity of Operations [COOP], and Enterprise Solutions. Numerous clients have found Robert’s ability to adapt and quickly master any situation and apply his knowledge and capabilities effectively has resulted in being considered a leading asset to their organization.
As a proven and accomplished leader within U.S. and international organizations with twenty-eight years in Strategy & Operations, Corporate Consulting, Executive, Technical and Financial Management arenas; holding Senior Level Executive positions in the USA, Germany, Egypt, Saudi Arabia, and Afghanistan, Robert has garnered significant knowledge and experience in all aspects of Consulting and Collaboration with National, Multi-National, and International Government Organizations, International Development Agencies and NGO's in a Multi-National environment.
With an extensive background in Program & Project Management, Financial Information Management Systems, Information Technology, and Project Implementation Robert is equipped with the expertise to lead companies and teams to success while effectively managing P&L on multi-million dollar lines of business.
Highly successful track record in developing and implementing strategies, growing strong IT teams, building processes and programs that reduce cost and improve operating efficiencies and skilled in all phases of a project life cycle, from initial feasibility analysis and conceptual design through implementation and enhancement. Effective at building culturally diverse, team-centered operating units with excellent business process and strategy development skills. Customer-centric with the ability to initiate alliances with global vendors and suppliers.
DEMONSTRATED COMPETENCIES
oStrategic & Operational Planning
oIT Infrastructure Design & Implementation
oTechnology & Business Linkage Planning
oSensitive Global Voice/Data Telecommunications
oGlobal IT Delivery & Data Center Operations
oEmerging Technologies & Enterprise Architectures
oCapital Planning & Investment Control
oTechnology Architecture & Integration
oSituation-Based Global Outsourcing Models
oIT Skills Gap Analysis & Performance Optimization
oContinuity of Operations
oWorkforce Capability Assessment/Transformation
oService Management Transformation
oSOA Governance
oBusiness Development
oOrganizational Change
oRisk Management
oCAPEX/OPEX
oStrategy & Operations Development
oProfit & Loss [P&L]
oInternational Development & NGO Advisory
oProject & Program Management
oCapacity Building
oStrategy Development
oDue Diligence
oContract & Vendor Management
oCapability Planning
oProcess Maturity Assessment
oSecurity policies, plans and procedures
EDUCATION
Master of Business Administration [MBA] Friends University Wichita Kansas USA
Master of Management Information Systems [MMIS] Friends University Wichita Kansas USA
B.Sc. Organizational Management & Leadership [B.Sc. OML] Friends University Wichita Kansas USA
PROFESSIONAL EXPERIENCE
KAUST – KING ABDULLAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, JEDDAH SAUDI ARABIA 2013-2015
Department Lead & Senior Solutions Architect
Leader of Network Operations and Solutions delivery for platforms supporting 12,000 global users across all business units. Developed strong working relationships with business owners, senior leadership and management peers, IT delivery vendors and consulting resources. Strong track record of developing and growing new resources while enhancing team effectiveness and knowledge. Mentored and evaluated team performance, scheduled and tracked operational and project financials.
oResponsible for the strategic development of the enterprise network
oProduce forward looking blueprints for an integrated, large-scale, complex, global network
oTranslate business parameters and objectives into functional requirements
oDepartmental Lead for the Network Operations Center
oCorrelates business issues around technology and processes and is able to create an architectural solution specific to a given customer or segment
oExperience in directing multi-million dollar initiatives
oEstablish governing principals
oLead creation and evolution of architecture
oAnalyze technology and industry market trends
oEstablish governing principles for networks
oSelection of technology and products
oAssess, Prioritize, Qualify, and Quantify network initiatives to align with business objectives
oDemonstrated track record for developing complex technology services and solutions
oExperience directing multi-million dollar initiatives
oUnderstanding of strategies and tactics
oStrong business acumen including understanding of and accountability for OPEX & CAPEX budgeting
oStrong understanding of end-user requirements for network services
oKeen sense of awareness of trends and competition in the IT Infrastructure solutions business in order to provide market-leading perspectives, tools, and techniques
oOrganizational, analytical, and project management skills
oStrong written and oral communications skills, as well as presentation skills
oUse of standards; Lean Six Sigma, TOGAF, and ITIL
COPIA CAPITAL GROUP 2012-2013
WORLD BANK for MINISTRY OF FINANCE, TREASURY DEPARTMENT, KABUL AFGHANISTAN
Senior Director; Transformation & Capacity Building
oContinuation of previous WORLD BANK/MOF [DELOITTE] project under new contract vehicle
oSenior Expert for IT Transformation and Capacity Building
oProvide strategic vision and guidance to the MOF
oImplementation of Emergency Operations / Disaster Recovery [DR] Site for the Network Operations Center
oSelection, Testing, and Implementation of dual LightPointe AireBeam G80-LX Microwave Radio Sets with an aggregate of OC-48 2.5Gb/s linking Primary Data Center to the Geographically remote Emergency Operations / Disaster Recovery Site
oSelection, Testing and Implementation of Ciena [formerly Nortel] Optical Metro 5130 [OM5130] AES-256 Bulk Encryption & Compression Appliance
DELOITTE CONSULTING 2008-2011
Thought Leader utilizing broad IT knowledge to deliver high quality executive assessments, business analysis, operational reviews, program leadership and execution, eminence papers and briefs for federal, commercial and international clients. Focus areas include enterprise IT Infrastructure, Network Operation, Data Center, Redundancy, and Cloud.
WORLD BANK for MINISTRY OF FINANCE, TREASURY DEPARTMENT, KABUL AFGHANISTAN
Senior Manager; Technology, Strategy & Architecture [TS&A] Emerging Markets
oResponsible for USD $88M OPEX account; USD $1.5B USAID Reconstruction & Reconciliation account.
oProvide Strategic guidance, Contract and Vendor management
oValue Creation - Cost Reduction; Benchmarking; IT-enabled innovation
oIT Auditing; establish and ensure procedures and responsibilities including systems and cross-functional training, Change Management processes are in place and followed by IT and management personnel, appropriate back up procedures are in place to minimize downtime and prevent loss of important data, data center has adequate physical security controls to prevent unauthorized access to the data center and adequate environmental controls are in place to ensure equipment is protected from fire, flooding and other concerns
oDirection Setting - Strategy; Due diligence and departmental integration; Enterprise Architecture [Business Capability, Applications, Data and Infrastructure]
oCapability Planning - Enterprise Architecture; Process Maturity Assessment; Workforce Capability Assessment/Transformation; Application Development Transformation; Service Management Transformation; Demand/Supply Balancing; Business/Relationship Transformation
oStructure - Organizational design; Operating Model
oControl - Cost Transparency, Governance, Process Tool Implementation, Funding and Charging.
oPerform Due Diligence on contracts, suppliers and deliverables
oEstablish and implement Quality Assurance [QA], from ‘green field’ through completion, for the $5.7M Primary Data Center and remote Emergency Operations Data Center [Disaster Recovery Site]
oProvide thought leadership in the technology field and serves as a trusted advisor to C-level technology executives and the senior technology team
oForm relationships with business units, business segments and account teams
oApply Delivery Framework in all engagements & work streams and serves as a quality assurance reviewer to others technology projects
oNegotiate contract and supplier agreements
oChampion knowledge management by producing intellectual capital including proposals, client deliverables and best practices and contributes collateral to Deloitte Delivery Framework
oDeveloped international Training Plan for local nationals knowledge transfer and development
oInfrastructure design, integration and implementation including TIER-3 Network Operation Center [NOC], Help Desk, Data Centers, Telecom & IT networks and servers designed to international standards
oConstruct Security & Risk compliance procedures and develop best practices to include: Public Key Infrastructure [PKI], identity management, security certifications and vulnerability testing
oDeveloped initial Disaster Recovery / Continuity of Operations [DR/COOP] scenarios, plans and procedures
oRecommended specific management and monitoring tools for the NOC, Security and Data centers
oDesigned HP G2 Storage Area Network [SAN] including synchronous replication with a geographically remote SAN
oDesign and Implementation of HP Blade Server system
oDesign and Planning for I.R.I.S. Document Management System
MINISTRY OF INTERIOR, RIYADH, KINGDOM OF SAUDI ARABIA
Senior Manager; Technology, Strategy, and Architecture [TS&A] Emerging Markets
oOversaw implementation of multiple complex solutions
oParticipate in a wide range of design activities from requirements analysis through architecture and implementation
oInfrastructure design and implementation including data centers, networks, storage, servers and end user devices
oDesign and oversee implementation of complex multiple technology solutions, and participate in a wide range of design activities from requirements analysis through architecture and implementation
oDesigned core Cisco network and connecting network elements
oProvided technical advisory, due diligence activities and governance to senior government officials
oRecommended tools and policies to monitor vendor Quality of Service [QoS] and traffic shaping policies
oDefined Service Orientated Architecture [SOA] Governance specifically as it applies to aligning technology support processes, best practices, architectural principals, contracts and service level agreements [SLA's]
oDesign and oversee implementation of complex multiple technology solutions, and participate in a wide range of design activities from requirements analysis through architecture and implementation
oPerform Independent Verification and Validation [IV&V] on project deliverables
oProvide thought leadership in the technology field and serves as a trusted advisor to technology executives and the senior technology team
oApply Delivery Framework in all engagements & work streams and serves as a quality assurance reviewer to technology projects
oPrepare and lead technical presentations to executives, clients and the client’s senior technology team
oIdentify and manage technology solution investments that can generate client revenue, and supporting the marketing of those solutions to clients, potential clients and internally within Deloitte
oParticipate in the recruitment and interviewing of potential candidates
oSecurity & risk compliance including identity management, security certifications and vulnerability testing
oPrepare and lead technical presentations to C-level executives, clients and the client’s senior technology team
oSupport business development and proposal efforts by architecting technical solutions and writing technical components of proposals
oServe as the performance manager and mentor for members of the technology team, provides guidance, coaching and mentorship to staff in the technology career path
oShow thought leadership by contributing to white papers, articles and studies. Speak at conferences and industry events
PREVIOUS ROLES
CNG GLOBAL SERVICES – OTTAWA, CANADA 1999-2003 & 2005-2008
Chief Architect
ALCATEL-LUCENT for U.S. ARMY DEPARTMENT OF DEFENSE, WATERTOWN [FT. DRUM], NEW YORK 2004-2005
Project Implementation Manager
UNITED STATES EUROPEAN COMMAND [EUCOM] – VAIHENGEN [STUTTGART], GERMANY 2003-2004
Project Analyst / Engineer
FREELANCE CONSULTANT – UNITED STATES 1998-1999
IT & Telecom Consultant
U.S. ARMY DEPARTMENT OF DEFENSE – GERMANY, SAUDI ARABIA, UNITED STATES 1987-1998
Multi-Channel Communications Specialist
PROFESSIONAL TRAINING & DEVELOPMENT
Lean Six Sigma; Green Belt, King Abdullah University of Science & Technology [KAUST], Jeddah Saudi Arabia 2014
Cisco OSPF Advanced Networking, DOD; Stuttgart, Germany 2003
Foundry Switch OAM&P, Foundry Networks; Mannheim, Germany 2003
Cisco Router OAM&P, Techskills; Kansas City, Kansas 2002
Cisco Switch OAM&P, Techskills; Kansas City, Kansas 2002
Nortel Optera Metro [Optivity 80], OAM&P; Raleigh, North Carolina 2001
Nortel CVX 1800 OAM&P; Raleigh, North Carolina 2001
Nortel Passport Frame-Relay Operations & Maintenance; Ottawa, Ontario, Canada 2000
Nortel Shasta 5000 [Broadband Service Node] OAM&P; Raleigh, North Carolina 2000
Nortel Passport Frame-Relay Provisioning; Richardson, Texas 2000
Nortel Passport ATM Provisioning & Traffic Shaping; Richardson, Texas 2000
Raytheon Multi-Channel Satellite Transceiver School; Ft. Bliss El Paso, Texas 1998
GTE Communications Resident School; Ft. Gordon Augusta, Georgia 1996
SPRINT, University of Excellence, Kansas City 1999
oIntegrated On-Demand [ION] Network Orientation
oIntegrated On-Demand [ION] Technical Overview
oSONET and ATM Protocols
oATM Technical Overview
oNortel Passport Technical Overview
oDS1 / DS3 Facility equipment
oSONET Technical Overview
oATM / SONET Technologies Access Guide
oNortel Vector Technical Overview
oCisco Router Hardware Overview
oDS1 / DS3 Technical Theory
oCommQuest II
PASSPORT: Passport No461220410 Issued by the United States of America; Expires 05 October 2019
SECURITY CLEARANCE: U.S. Department of Defense SECRET [JPAS]; Valid through 2019
LANGUAGES
English [Native]
German / Deutsch [Basic]
Spanish / Español [Basic]
PROFESSIONAL ASSOCIATIONS
Senior Member; Institute of Electrical and Electronics Engineers [IEEE]
IEEE Communications Society
IEEE Standards Association
Building Industry Consulting Service International [BICSI]
National Fire Prevention Association [NFPA]
Armed Forces Communications and Electronics Association [AFCEA]
REFERENCES WILL BE MADE AVAILABLE UPON EXTENSION OF FORMAL OFFER
Copyright © 1999-2015 by Robert Lloyd Baxley All Rights Reserved
May Not Be Modified or Disseminated Without the Consent of the Author
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