Customer Service Office

SAFAA SHIHAB

**** ****** ***., ******* **, Cell: 226-***-**** Email: ***********@*****.***

SKILLS SUMMARY

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Insurance Billing

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

SKILLS AND EXPERIENCE

Customer Service/Marketing/Problem Solving

Provided Customer with all relevant information to assist them in using their computers and mobile devices

Communicated positively and professionally with customers about appropriate maintenance and repair services for computers and mobile devices

Oversaw front-office operations and provided impeccable customer service

Excellent communication skills in greeting customers and assessing customers’ needs

Experienced dealing with dissatisfied customers and providing solutions

Effectively developed and implemented strategic marketing plan and increased customer numbers

Communication: Reports/Presentations/Technology

Authored professional correspondence to customers and vendors

Highly organized and dedicated with positive attitude

Excellent written and oral interpersonal communication skills; fluent in English and Arabic

Administrative Assistant

Prepared complex reports for managed-care organizations and insurance companies

Determined and established office procedures

Accurately scheduled staff appointments and arranged travel meetings

Performed multiple assignments under pressure and thrive on meeting deadlines

EMPLOYMENT & EDUCATION HISTORY

Office Assistant, Sales Associate 2014 – 2015

Future for Computer Services Amman, Jordan

Dentist 2014 – 2015

Al Murad Dental Center (MDC) Amman, Jordan

GP Dentist 2004 – 2014

Ministry of Health and Al-Zaytoon Dental Clinic Baghdad, Iraq

Office Assistant 2000 – 2002

Al-Shams Office for computer service Baghdad, Iraq

Workplace Culture Training 2015

NCCE INC. Windsor, ON

Bachelor Degree in Dental Surgery – University of Baghdad 2003

Certified Oral Radiologist- Ministry of Health, Baghdad 2013

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