SAFAA SHIHAB
**** ****** ***., ******* **, Cell: 226-***-**** Email: ***********@*****.***
SKILLS SUMMARY
Project Management
Report Preparation
Written Correspondence
General Office Skills
Computer Savvy
Customer Service
Scheduling
Marketing & Sales
Insurance Billing
Accounting/Bookkeeping
Front-Office Operations
Professional Presentations
SKILLS AND EXPERIENCE
Customer Service/Marketing/Problem Solving
Provided Customer with all relevant information to assist them in using their computers and mobile devices
Communicated positively and professionally with customers about appropriate maintenance and repair services for computers and mobile devices
Oversaw front-office operations and provided impeccable customer service
Excellent communication skills in greeting customers and assessing customers’ needs
Experienced dealing with dissatisfied customers and providing solutions
Effectively developed and implemented strategic marketing plan and increased customer numbers
Communication: Reports/Presentations/Technology
Authored professional correspondence to customers and vendors
Highly organized and dedicated with positive attitude
Excellent written and oral interpersonal communication skills; fluent in English and Arabic
Administrative Assistant
Prepared complex reports for managed-care organizations and insurance companies
Determined and established office procedures
Accurately scheduled staff appointments and arranged travel meetings
Performed multiple assignments under pressure and thrive on meeting deadlines
EMPLOYMENT & EDUCATION HISTORY
Office Assistant, Sales Associate 2014 – 2015
Future for Computer Services Amman, Jordan
Dentist 2014 – 2015
Al Murad Dental Center (MDC) Amman, Jordan
GP Dentist 2004 – 2014
Ministry of Health and Al-Zaytoon Dental Clinic Baghdad, Iraq
Office Assistant 2000 – 2002
Al-Shams Office for computer service Baghdad, Iraq
Workplace Culture Training 2015
NCCE INC. Windsor, ON
Bachelor Degree in Dental Surgery – University of Baghdad 2003
Certified Oral Radiologist- Ministry of Health, Baghdad 2013