Customer Service Manager

Sylvester (Syl) J. Farrell

*** *. *** ****** ***. 13408, Tampa, FL 33602 813-***-**** Email: ***********@********.**.***

Professional Summary

Successful, results-oriented, sales, marketing and management professional with a solid record of accomplishments emphasizing training and development in a highly competitive, rapidly growing industry. Demonstrated leadership problem solving, customer service and planning skills resulting in an integrated system of creative, timely, and practical community training programs providing excellent return on investment. Experienced communications professional. Able to communicate on all levels in one on one or large group situations. Innovative and creative with excellent interviewing skills and a record of accomplishments.

Additional strengths:

Problem Solving • Leadership • Organizational Improvement • Mentoring • Communicating • Team Building • Out-of-the-Box Thinking • Administrating • Innovating • Researching • Strategic Planning • Negotiating • Community Liaison • Media Relations • Troubleshooting • Forecasting •

Certified Trainer • Hiring/Firing • Project Management

Selected Accomplishments

Coordinated, interpreted needs and built program. New Community Service Center offices needed to provide services and programs to the residents of the community. Survey was conducted. Programs and services identified. Result: Developed accepted community-wide program to meet the needs of the residents.

Developed targeted community programming. Programming oriented toward the black community on cable TV lacking. Developed programming to meet those needs. Result: Nielsen survey ratings produced desired results.

Developed a social service program to meet community needs. Community needs addressed through the development of a program which met the needs of the community. Result: Community residents expressed their approval of program development and used services provided.

Conducted informal survey to determine the need for a news and public affairs program in Tampa Bay. Viewers responded by making the program widely watched and appreciated. Result: Program received numerous state-wide programming awards.

County government elected officials requested the development of a news and public affairs program. Programs developed to meet requested needs of elected officials. Result: Elected officials approved and program was recognized for outstanding content.

Identify the various assistance programs in the community. Needs addressed with the creation of a radio program and community newsletter. Result: Residents and community agencies expressed their pleasure with the developments.

Creation of a plan to teach residents how to access government. Development of seminars and workshops designed to inform and educated residents. Result: Response from residents, activists and government officials were pleased.

Developed a program to inform local governments of the need to conserve energy. Addressed the need for energy conservation with the implementation of a program. Result: Local government savings provided proof of the need for program to conserve energy.

A plan to manage low to moderate income apartments in accordance with government regulations. Communicated to apartments dwellers of a need to change directions. Result: Obtained governmental approval and cooperation of businesses to make needed changes. Additionally, purchased appliances, improved maintenance of property and apartments.

Work Experience

Hillsborough County Schools Tampa, FL 2007- To Present

Substitute Teacher/AVID Tutor

As a Substitute Teacher, I worked in all levels of schools. Followed the lesson plan left by the Teacher. As an AVID Tutor, for the last two school terms, I have worked with students at Monroe Middle, Robinson, Chamberlain and Hillsborough High Schools. Subject areas included Math, Science and History.

Hillsborough County Government Tampa, FL 2005 - 2006

Commissioner’s Senior Assistant

Provided managerial/administrative support. Acted as liaison between constitutional officers, elected officials, staff, constituents and other outside agencies. Managed Commissioner’s office. Researched issues, prepared reports and summaries as requested. Drafted and finalized correspondence for Commissioner’s signature and compiled facts and data and recommended solutions to problems presented by constituents.

St. Petersburg Housing Authority St. Petersburg, FL 2003 - 2005

Communications Officer

Planned, organized, directed, and administered a comprehensive operation to ensure clear lines of communication between the Authority, the community, and the media.. Additionally, developed flyers, newsletters, annual reports, agency brochures, presentation packets, media kits, and other specialty publications as needed by authority staff. Developed and maintained contact with various agencies and organizations. Additionally, hosted and produced a radio program.

Hillsborough County Government Tampa, FL 2001 - 2003

Public Relations Representative

Solicited programming from outside sources; then followed up for cablecast rights. Wrote promotional pieces for programming and created, hosted and produced television programs.

Florida Westcoast Public Broadcasting, Inc. Tampa, FL 1991 - 2001.

Television Program Producer and On-Air Host

Created, hosted and produced both live and taped programs of all types covering various community issues. Additionally, organized, hosted and produced live political debates and interviewed elected and appointed officials on international, national, state and local levels.

Education

Bachelor of Science in Political Science Florida A & M University

Continuing Education/Training

Leadership Jacksonville Class of 1979; U.S. Department of Housing and Urban Development: Certified Housing Counselor and Manager.

Memberships & Affiliations

Goodwill Industries-St. Petersburg, FL (Former Board Member); Johnnie Ruth Clarke Health Center-St. Petersburg, FL (Former Board Member); University Area Community Center-Tampa, FL (Former Board Member)

Awards And Honors

Outstanding Community Service, St. Petersburg Housing Authority/2002; Programming Award/Honorable Mention, N. A. T. O. A/2001; Community Leadership Award for In-Depth TV Reporting/Freedom Magazine/1999; Certificate of True Grit, Tiger Bay Club-Tampa/2001; Newsmaker Award: For Distinguished News Coverage of Public Education in Florida/1996; Counselor Advocate of the Year-1995-1996/Hillsborough School District; Best Talk Show, Best News Feature Series/Florida Education Association-Best Public Affairs Program/Major Market/1996; The African American Club of Hernando, Inc. Public Affairs Producer/Host/2001.

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