Technical Support, Desktop support, Quality communication

Brian

Gould

***** ***** ** ** #*

Renton, WA ***55

206-***-****

bgould444@ gmail.com

SUMMARY

Looking for a job where I can use the best of my abilities to help improve quality of life for myself and others.

EXPERIENCE

Technical Support Rep, Wave Broadband

Kirkland, WA 2015 Current

Doing technical support over the phone for cable, voip and internet systems. Helped find solutions when services were affected. Helped setup email clients, routers, windows and mac operating systems also TiVo, Arris and Motorola MDVR systems.

Accomplishments

● furthered and brushed up my knowledge of troubleshooting routers as well as mac and pc systems.

● Able to reach and maintain always over 90% QA scores.

● learned how mdvr systems work and how to fix them. Consultant / Caretaker, Self Employed

Seattle, WA 2010 2015

Working as both a consultant and a full time caretaker. I have taught myself programming in a couple languages and also consulted as a video game specialist. All while taking care of an elderly patient and tending to all responsibilities in

Accomplishments

● Learned GML and Java programming languages

● Self taught the function and use of Finite state machines and Arrays.

● Improved the quality of life for my grandmother.

● learned to communicate at high speeds while consulting in fast pace high stakes online gaming.

Tier 3 Data Tech, WDS Global

Kirkland, WA 2008 2009

While working at WDSGlobal I took inbound calls for Verizon Wireless and AT&T. I helped customers figure out and fix any and all issues with cell phone usage.

Accomplishments

● Learned both GSM and CDMA networks.

● Came over a steep learning curve from switching networks.

● Improved quality of life for both customers and myself by doing whatever it took to fix their cell phone problems. SKILLS

● Expert troubleshooting skills.

● Ability to thrive under pressure.

● Quality, upbeat and friendly communication.

● Dedicated hard working habits

REFERENCES

Christopher Scott Richards Lead Engineer at Exxonmobil 713 824 620

Contact this candidate