Customer Service Representative

Ashley Puente

**** ****** ****** **** ** *****

********@*****.*** Cell: 281-***-****

Career Overview

Management Experience

Accounts Receivable

Route Design for Houston regions

Type 60 wpm with 90% accuracy

Proficient with Microsoft systems

Driven, fast learner, and very punctual

WORK EXPERIENCE

Lead Customer Service Representative

HomeTeam Pest Defense - Houston, TX - October 2011 - Current

Confer with builders/homeowners by telephone in order to provide information about products and services

Schedule requested services via phone, email, and several schedule sites

Maintain scheduled sites periodically throughout the day

Design routes for up to 16 installers throughout the Houston region

Invoice services for over 200 builders throughout Houston

Post services completed day prior

Accounts Receivable manually, electronically, or via email

Applying payments

Providing exceptional customer service consistent with HomeTeam Pest Defense core service standards and metrics

Complete and submit HUD documents for closing homes

Shift Supervisor

CVS/Pharmacy - Houston, TX - June 2008 to October 2011

Handled daily heavy flow of paperwork

Cooperated with the accounting departments on invoicing and shipping problems

Cross-trained and provided back-up for other customer service representatives when needed

Maintained cleanliness and presentation of stock room and production floor

Assisted customers with store and product complaints

Received multiple reviews acknowledging my level of dedication to excellent customer service.

EDUCATIONAL BACKGROUND

Lonestar Community College

Houston, TX - Phlebotomy 2009

Phlebotomy Certificate Achieved

Current student – Junior

Eisenhower High School 2008

Houston, TX

High School Diploma

ADDITIONAL INFORMATION

Performance-driven

professional with work experience in facilitating support service and office management

Fast learner with strong ethics solid leadership experience

Proficient with technologies including: Microsoft Excel, Outlook, Word, Business Computer Information and possess advance typing skills.

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