Customer Service Supply Chain

Tessa Fout 740-***-****

**** ** ******* ** ** London Ohio 43140

******@*****.***

Work History 15 years Leadership Experience

JCPenney Logistics- Supply Chain Coach February 2015-Present

40+ Direct Reports

Manage workflow and associates over 3 departments

Store Prep

Detail Product Check

250 tray sorter (bombay)

Ensuring all man hours are correctly calculated for individual productivity standards

Coaching all associates on a regular basis using the GROW model

Implementing all safety rules

DMS system for reporting

Making store visits to build a strong rapport with store managers to help close the gap between stores and distribution center for the best customer experience.

Genco- Returns Operations Supervisor November 2006-September 2014

55+ Direct Reports

Active leader on safety committee

Scheduling

Payroll management

Hiring, retaining, and ending employment

Creating work instructions/SOPs

Lean Practitioner

Creating/implementing action plans from employee surveys

5 principles of problem solving

customer service implementation

Wal-Mart Distribution- Production Supervisor January 2001-November 2006

7 Direct Reports

Ensuring everything was ready for production download for 1st shift

5 years customer service implementation

Scheduling

Payroll management

Special Data Processing- Training supervisor Call Center March 1997- February 1999

10 direct reports

Training all new employees in classroom then on the call center floor

Preparing all classroom activities/agenda

Education

Logistics

Columbus State Columbus OH

September 2003-December 2006

References

References are available upon request.

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