Customer Service, Data Entry, management, bookkeeping, QA, A/P and A/R

TARINA M.THOMAS

PROFESSIONAL EXPERIENCE

**/** – 04/15 Broad-Path Healthcare Solutions Inc,

Customer Service Rep

Answer inbound calls for; Summacare, First Carolina Care, and Crest Point health. take payments, make payment arraignments, advise on claims processing, submit follow-ups for incorrect claims processing or provider billing errors, change Primary Care Providers, Address changes, phone number changes, log complaints, provider search inquiries, and member retention.

09/11 – 09/14 Connextions Orlando, Fl

Tier 1&3 agent/team lead/Coach

Tier 1/3 agent/Team Lead. Duties; ongoing training and development of agents, answer phones, sell Medicare drug plans, data entry, and contracts.

Coach. Duties; managed 35 or more agents, forecasting, payroll, training, interviewing,, client relations, Quality Assurance, and scheduling.

Health Assessment agent. Duties; making outbound calls, performing health assessments, customer service, weekly/monthly agent dial reports, daily/weekly/monthly completion reports and Quality Assurance.

2/09 – 07/11 Manpower Pensacola, FL

Temporary Agent

Admin/Receptionist for I.D.S.I Pensacola. Duties; answering phones, inventory of office supplies, voice dubbing, office memo’s, shipping and receiving, data entry, and any other tasks as needed. Also have worked as Admin Assistant with A/P and A/R, payroll etc..

10/07 – 12/08 Platinum Jet Center Bloomington, IL

Lead C.S.R

Lead Customer Service rep. Duties; Answered phones, scheduling, reservations, new hire training, billing, interviewing, hiring, cashier, Marketing and event coordinator.

SKILLS

10 Key. Typing 45 wpm. Data entry 9208 ksph. Operating Systems: NT4.0, Vista, Windows 7. Software Applications: First Choice 3.0, Excel, MS word, Power point, Unix, AQM, Vantive, Bconnected, Kronos, Stromberg, Link Vision, IEX, Amysis payments, Macess Pro, and plan central.

EDUCATION / TRAINING

Kaplan University

Accounting I (2008)

Intro to statistics (2009)

Capella University (GPA: 4.0)

Bachelor of Science Degree Management and Leadership

Intro to Emergency management (July 2012)

Intro to security (Aug 2012)

Accounting II

Marketing (July 2013)

Have also taken classes on Cultural diversity and world religions (2011)

3605 Sequoia Ave, Las Vegas NV, 89110 PHONE 321-***-**** E-MAIL *********@*******.***

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