Customer Service Network

David Rolita

Stafford, VA ***** 703-***-****

www.linkedin.com/in/DavidRolita

*****.******@*****.***

Network Technical Technician

Extensive experience in root-cause fault isolation of critical data communication transport systems and wireless devices, and support of Federal security platforms to ensure critical systems are protected from attacks and accessed only by cleared personnel.

Adaptable professional with in-depth experience in remote fault isolation, testing and troubleshooting of all network hardware / software applications. Strong understanding of network security platforms with proficiency in documentation of corrective actions taken. Proven organizational and customer service skills with success in training and leading others.

Security Clearances

Department of Defense, (TS/SCI), 2010 (Active)

Department of Homeland Security, (TS/SCI), 2009 (Active)

Department of Justice, 2009 (Recently Deactivated)

U.S. Census Bureau, 2009 (Recently Deactivated)

U.S. Treasury and U.S. Customs, 1994 (Deactivated)

Professional Experience

SPRINT, Reston, VA

Network Technical Technician 2, Federal Managed and Commercial Data Services 2009 – 2014

Monitored access and provided activation of rapid response initiative in support of Department of Homeland Security (DHS) and US-CERT contracts.

Managed customer access via RSA secure ID, verifying only cleared customers could access critical systems that were needed.

Provided technical and physical layer support for 6K secure Federal Reserve Bank Virtual Private Network (VPN) devices and Federal MTIPs contract utilizing Fortinet and EIQ network security platforms, taking immediate actions to block any incoming attacks from foreign sources.

oCreated documentation regarding attacks and provided to management and customer for review.

Managed customer routers and switches, ensuring continuous access to WAN interfaces via their access point / switch within both Federal and commercial networks.

Ensured all configurations were correct within Sprint network and premise equipment by dispatching and assisting field technicians for fault isolation and resolution.

Coordinated down time for network software upgrades, hardware configuration and maintenance, ensuring management, customers and all remote technicians were aware and prepared for upcoming actions.

Updated trouble reports with documentation regarding corrective action performed, providing management and customers with reasons for outage, corrective actions taken and final resolution.

Collaborated with technicians using network analyzers and remote fault isolation software, physically isolating, correcting and repairing any hardware or software problems in online environment.

David Rolita *****.******@*****.*** Page Two

SPRINT (Continued)

Network Engineer 1, Enterprise Retail Network Services 2007 – 2012

Supported all Sprint retail stores utilizing Aruba and Cisco platforms.

Performed manual remote testing of all data communication lines (56k to T1), verifying all hardware / software configurations were correct in order to ensure continuity to all wireline and wireless devices for continued network performance.

Verified all database configurations, correcting when discrepancies were found, then documented information, ensuring management and higher level technicians were aware of corrective actions taken.

Collaborated with onsite customers to correct misconfigurations within their wireless devices, ensuring continued, reliable connection to network.

Trained new hire technicians and created documentation on testing and troubleshooting procedures, verifying understanding of new products and platforms that were implemented.

Network Technical Technician 2, Frame Relay and IP Data Services 1999 – 2007

Provided first and second level support on IPDS trouble desk.

Monitored network port performance, assisting internal Engineers and third party vendors in verifying systems configuration to correct database inaccuracies.

Provided remote physical layer testing of all data communication lines from 56k to DS3, verifying line coding and configurations prior to dispatching field technicians for further troubleshooting.

Supported field technicians and customer vendors in troubleshooting, remote fault isolation, and determination of fix action required for network access / repair and reliability.

Ensured all hardware and software configurations were correct for proficient performance by utilizing experience in packet switching (Nortel, Lucent), IP over Frame, ATM and Cisco routers and switches.

Additional Professional Experience

NCI INFORMATION SYSTEMS, Defense Logistics Agency, Fort Belvoir, VA

Computer Specialist

SPRINT, Government Service Division, Herndon, VA

Customer Support Representative

COMPUTER SCIENCES CORPORATION, Herndon, VA

Senior Technical Specialist, U.S Customs & Treasury Dept.

VIRGINIA NETWORK AND CABLING INC., Stafford, VA

Lead Technical Specialist

Professional Development

-Attended 200+ Network Technical training and Customer service classes, Sprint University of Excellence, Reston, VA, including:

Systems Development, Network and Computer security, Network Optimization, Electronics Theory, Advanced Customer Support

Certified in Field Service and Computer Technology, Tesst Electronics and Computer Institute, Alexandria, VA

Automotive Technology, Northern Virginia Community College, Manassas, VA

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