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Customer Service Maintenance

Location:
Birmingham, AL
Salary:
negotiable
Posted:
August 13, 2015

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Resume:

Lawrence Williams Jr.

*** **** *** **

Birmingham, AL 35215

Home Phone 205-***-**** * Mobile 205-***-**** * E-mail: ***************@*******.***

Objective: Pursuing a position, that requires a motivated, dedicated, and dependable

person who is capable of working independently. Someone who will be

able to perform and accomplish all given tasks regardless of distraction.

Qualifications

. 6 years experience in Maintenance

. Excellent written/oral interpersonal communication skills

. Highly organized with great attention to detail

. Work well under pressure situations while maintaining a professional manner

. Eager to learn quickly under changing environments

. Maintain a high level of professionalism

. Supervisor (manage 10 people)

. Train employees in a professional manner

Education / Training

Educational Training In The Following: Leadership, Strategic planning,

Design and Concepts, Work Ethics,

Business Office Document Generation

Ensley High School 1985-1989

Birmingham, AL

General Education Curriculum

Valdosta Technical Institute 1999-2000

Valdosta, GA

Computer Information Systems

Experience

Tom Williams BMW

Assist Manager Detail Department, 2011-2014

.Oversee all functions and operational matters

.Washing exterior and interior of a vehicle according to customer’s wishes

Service Advisor 2014-June 2015

.Greet customer as they arrive in maintenance area and discuss what issues they may have

with vehicle

.Answer incoming calls and schedule service appointments in advance

.Oversee repairs of several vehicles

.Handle multiple priorities

.Ability to exercise patience with customers

Autozone

Customer Service Manager, 2010 – 2011

.Customer service and sales experience

.Sell product

.Stock and face store

.Help customers with small tasks

Allstar Recovery

Recovery Agent 2009-2010

. Performed investigative work to locate debtors

. Secured assets and stored assets at assigned location

United Auto Recovery

Recovery Agent, 2007 – 2009

.Performed investigative work to locate debtors

.Perform updates on accounts to keep clients informed on efforts being made to locate assets

.Secured assets and stored assets at assigned location

.Inventoried and stored debtors property

Birmingham Race Course

Surveillance Operator, 2006 – 2007

. Discreetly monitored of activities to documented with surveillance photographs,listening devices, and video

. Return detail reports of activities in a timely manner

. Treat employees with respect for their needs and confidentiality

. Gather evidence which will assist in terminating or prosecuting the persons responsible

. Provide detailed account of the event in question

Del Monte Foods

Maintenance Technician, 2001 – 2005

. Provided maintenance and mechanical repairs for companies fleet of (55) battery operated and

LP fuel forklifts and floor cleaning trucks

. Perform preventive repairs on shipping and packaging machines and equipment

. Provided building maintenance for the company’s 397,000 square foot warehouse

. Supervised maintenance support personnel building sanitation crew

. Responsible for coordination of all maintenance and sanitation materials and supplies

. Preparing and filing all department finance reports along with records

. Responsible for coordinating all maintenance and grounds keeping jobs performed by outside

contractors

U.S. Security Associates

Shift Supervisor, 2000 – 2001

. Responsible for security of building property and tenants for the supervision of guard personnel

U.S. Marine

Final Assemble Specialist / Crew Leader, 1996 – 1999

. Assembled and installed yacht hardware, plumbing, upholstery, carpet, electrical wiring, and

fixtures

. Train employees in a professional manner

J.C. Penney’s

Maintenance Worker, 1995 – 1996

. Maintain general store hardware and fixtures

. Provide basic custodial service

YWCA

Security Guard, 1994 – 1995

. Provide security for building property

. Monitored switchboard, cameras, and alarm system

U.S. Army

Radio and Teletype Operator / Section Chief, 1990 – 1994

. Supervised the installation, operation and maintenance of a radio and teletype communication

center

. Train and counsel personnel assigned



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