Customer Service Manager

*** ***** *** *****

Dunlap, TN *****

Tel. 423-***-****

E-mail – ***********@*****.***

Robert B. Blake

Objective

I would like to become part of the management team in a Transportation, Warehousing, or Manufacturing operation where the company and I will mutually benefit from my professional supervisory skills that have been polished through years in various business environments. Interested in a new opportunity in order to relocate closer to my family in the north central U.S.

Experience

2004 - Present RockTenn Co. Chattanooga, TN

Shift Supervisor

Consistent leader in productivity operating a 200+ day, 9 cylinder recycled paperboard machine.

Enthusiastic enforcer of safety policies and initiatives while supervising 17 employees on a rotating shift basis.

Involved directly with numerous product development efforts and equipment start-ups.

2002 - 2004 RockTenn Co. Otsego, MI

Various Supervisory Positions

Worked in production, shipping and receiving as a supervisor allowing me a well rounded view of the entire operation.

Operated in a “Safety First” environment while increasing productivity, reducing defective product and maximizing on time deliveries through J.I.T. manufacturing techniques.

Utilized natural teaching and mentoring skills to implement a variety of training programs on the loading docks and production floor ranging from proper truck loading procedures to maximize freight efficiency to multiple new equipment operator orientations.

1980 - 2002 Rockford Paperboard Inc. Rockford, MI

Fiber Procurement & Traffic Manager

Responsible for all plant transportation needs both shipping and receiving. Responsibilities included fiber procurement and grading for all wastepaper used in the recycling operation.

Established J.I.T. delivery systems on the supply and marketing sides of the business.

Developed excellent in-house customer service skills and follow up techniques through daily direct contact with customers and vendors alike.

Managed finishing department and was successful in a department overhaul that resulted in a workforce reduction and an overall reduction in packaging costs.

1973 - 1980 Various Locations NJ

Manufacturing / Warehousing

Worked as a dispatcher for Johnson & Johnson in Skillman, NJ for 4 years scheduling and coordinating customer shipments.

Managed the raw materials & shipping warehouses for Singer Climate Control in Finderene, NJ for 3 years.

Owned and operated my own small business (retail clothing).

Education / Skills

Graduated from Bridgewater Raritan High School East in Bridgewater, NJ.

I have attended numerous management training programs over the years and I am proficient in a wide range of computer software programs including MS Word, Excel, JD Edwards, AS400 and various inventory management and scheduling programs.

I am trained in drafting, woodworking, auto mechanics, trailer and railcar switching equipment and have a generally high mechanical aptitude.

Interests

Motorcyling, Hunting, Fishing, Boating, Football (Go Spartans !)

References

Furnished upon request.

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