Customer Service Sales

MEGANN MCCUE

*** ******* *****, *********, **, N*S 8C8

Cell Phone: 1-416-***-****

Email: ******.*****@*******.***

OBJECTIVE

To obtain a full-time position within a healthy work environment.

EDUCATION

Sept 2014 – 2015 Sheridan College (Brampton)

Health and Science Student: Enrolled in General Art's and Science Health Profile Program

Pre-Health program into Practical Nursing

Sept 2009 – 2011 Sheridan College (Brampton)

Liberal Arts and Professional Studies Graduate: Attended Social Service Work Extensive Program

Received a Social Service Work diploma and is a recognized honours student

WORK EXPERIENCE

Mar 2006 – Present Fortinos Supermarket (Brampton)

Position: Senior Produce Clerk

Unloads deliveries, order processing, and restocks produce

Manages invoices, proof of delivery and merchandise maintenance

Trains new staff to the department, as well as delegates as an acting team lead

Motivates staff to work cohesively; ensuring productivity and a positive working environment

Assists with customer queries; providing exceptional service and extensive product knowledge

May 2012 – 2014 Wine Rack (Brampton)

Position: Assistant Wine Merchant

Submits daily sales reports, as well as processes data on the POS system

Reconciles bank deposits, addresses discrepancies, manages the till, cash handeling, and safe

Examines sales reports for trends, creates promo displays and merchandise maintenance

Assists in ordering, receiving and unloading, stock room organization and returns

Assists with customer queries, makes recommendations; provides exceptional service and wine samples

Sept 2010 – 2012 Big Brothers Big Sisters of Peel (Brampton)

Position: Intake Assistant & JUMP Math Program Facilitator

Conducted volunteer screening process through interviewing and checked references

Assumed administrative responsibilities; reception detail, greeting clients, phone, fax, and filing

Extensive experience in case management, data entry, and case-noting

Facilitated multiple site-based and communal youth programs

Created youth programming and managed program expenses through budgeting

Jan 2009 – 2011 Caterina's Banquet Hall (Brampton)

Position: Server & Wedding Party Hostess

Personally catered to head table, guests of honour, and wedding parties

Prepared table setting prior to events and assembled hall decor/ specialty tables

Served and cleared tables, as well as plated and washed dishes

Resumed neccessary janitorial services throughout the inside and outside of the facility

VOLUNTEER WORK

Oct 2012 - Present Blacksmith Public School (Toronto)

Position: Kindergarten Literacy Buddy

Assesses the literacy level of mentee ('Buddy') and creates an engaging literacy plan

Assists students through literacy levels with books and games

Encourages and motivates students to have fun and participate during class

Oct 2010 - Present Big Brothers Big Sisters of Peel (Brampton)

Position: Go Girls Mentor

Creates a 7-week interactive curriculum for a group of 'tweens' in order to promote healthy lifestyle choices

Provides life lessons in making healthy choices related to physical activity, healthy eating, and positive self esteem

Supports the group of 'go girls' through emotional, social, and cultural issues

Oct 2010 - 2011 Big Brothers Big Sisters of Peel (Brampton)

Position: JUMP Math Tutor

Assessed level of understanding in math-related grade work of your mentee

Developed new, fun and engaging ways to understand math problem solving

Motivated and encouraged the mentee to maintain a positive attitude

Feb 2008 - Present Heart and Stroke Foundation (Brampton)

Position: Seasonal Heart and Stroke Zone Captain & Canvasser

Motivated and managed assigned canvassers within the area

Managed team as well as individual earnings and handed out tax receipts

Educated donors about February Heart Month and research initiatives

SKILLS PROFILE

Hard working, efficient, and capable of completing tasks in a timely manner

Works well under pressure, is eager to excel, and is enthusiastic within the workplace

Demonstrates great interpersonal skills and is experienced in addressing conflicts effectively

Excels within group environment but also works well unsupervised; needs little to no direction

Demonstrates a positive attitude and contributes to a positive work environment

Capable of communicating and conducting oneself in a professional manner at all times

Polite, courteous and has excellent customer service experience and skill

Very punctual, organized, and has a great sense of prioritization

CERTIFICATIONS

WHMIS Training Certificate: Passport to Training

Smart Serve: Responsible Service Training Program

Big Brothers Big Sisters of Peel: Child Safety Training

Queen Elizabeth II Scholarship Recipient

REFERENCES

Available upon request.

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