Customer Service Pharmacy Technician
Resume:
Lori Ricchi
Peyton, Co *****
*********@*****.***
PROFILE
Over 20 years of experience of professional customer service for the community at Memorial Hospital and King Soopers with an unwavering commitment to customer service, the ability to build productive relationships, resolve complex issues and maintain customer loyalty. Strategic-relationship/partnership building skills, listening attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve win-win outcomes. Goal-oriented individual with strong leadership skills while staying organized, highly motivated and with detail-directed problem solving. Proven ability to work in unison with staff, volunteers and management.
EXPERIENCE
Sales Associate, Bass Pro Shop, Colorado Springs, CO 2013-Present
*Specializes and knowledgeable of the Hunting Department and Clothing Merchandise. *Liable for inventorying income merchandise on the trucks weekly and restocking merchandise as required. *Product “expert” through ongoing product knowledge training. *Cognizant of advertised sales, maintain pricing and signing. *Supports a strong commitment to customer service and ensures a satisfying and productive shopping experience for all customers.
Pharmacy Technician, King Soopers, Colorado Springs, CO 2010-2013 *Assisted health care providers and patients by greeting them in person and by phone, answering questions and requests, referring inquiries to the pharmacist. *Maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies; placing and expediting orders; verifying receipt, removing outdated drugs. *Upheld a safe and clean pharmacy environment by complying with procedures, rules and regulations. *Organized medications for pharmacists to dispense by reading medication orders and prescriptions; preparing labels, calculating quantities; as well as up keeping of records by recording and filling. *Checked medication availability by performing daily, weekly and monthly inspections of medication on-hands. *Prepared reports by collecting and summarizing information and contributed to team effort by accomplishing related results as needed.
Pharmacy Technician, Memorial Hospital, Colorado Springs, CO 1994-2009
Assisted in the organization and setting up the new satellite pharmacy for the NICU and Pediatric floor in the new Children’s Hospital Wing. *Complied and signed out narcotic medications to be dispensed appropriately with zero mistakes. *Responsible for restocking all the Operating Rooms at least twice daily with new Anesthesia trays. *Order IV bags and vials with other medications to the operating rooms upon request and fill Pyxis machines. *Prepared medications for Chemotherapy to administer for inpatient/outpatient *Liable for filling daily floor medications; inputting charges and returns from the charge nurses. *Performed duties of inpatient pharmacy technician with little direct contact with patients, but ensured accurate communication with the nurses and or physicians on staff by telephone or electronically. *Ability to interpret medical orders and perform pharmacy calculations related to the job description playing a large role in the institutional pharmacy setting, so a pharmacy technician in this capacity will be trained to fill and troubleshoot the automated medication dispensers found in patient areas. *Specialized in making IV’s, which required special training in aseptic technique (sterile method to prevent contamination of other IV’s) and clean room procedures. *Simple billing and inventory is usually preformed; however insurance is handled by other departments.
Surgical Unit Clerk, Memorial Hospital, Colorado Springs, CO 1988-1990
Responsible for ordering laboratory tests/results *Ordering patient medications *Assisting nurses with everyday activities *Calling physicians when needed for patient care * Answering phones and directing appropriately *Ordering supply for the unit
EDUCATION/TRAINING
Certified Pharmacy Technician (CPhT), HIPPA, OSHA and Safety Certification
REFERENCES
Shelley Hammen, Pharmacist, King Soopers 303-***-****
Ester Remier, Pharmacist, King Soopers 719-***-****
David Nash, Pharmacist, Memorial Hospital 719-***-****
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