Manager Sales

ANICRISTY PACHECO **** Taft St. Pembroke Pines, FL. 33024

Phone: 786-***-**** e-mail: *********.*******@*****.*** OBJECTIVE:

Seeking a position in an excellent organization in the Hospitality Industry, where I can use my administrative skills and experience as a team-oriented sales coordinator and event planning to lead and motivate teamwork to achieve customer loyalty and maximize profitability to the company. SKILLS AND ABILITIES:

Multi-tasking in a fast-paced sales office: reservations, front desk, banquets and catering.

Excellent analytical skills, ability to quickly evaluate alternatives, and decide on a plan of action.

Ability to work in pressure environment, teamwork, influences others, and provides leadership.

Well organized and skilled in inventory control, cashier management and order processing.

Strong interpersonal skills to cultivate customer relations.

Excellent time management and organizational skills.

Considerable knowledge of computer software (Microsoft Office (Word, Excel, PowerPoint, Outlook) Micros 9700, and Internet, Front Office Fidelio 7.13, Opera, HotSOS. WORK EXPERIENCE:

Trump National Doral Banquet Food Runner/Stewarding Supervisor Jan– 2015 - Present Miami, Florida

Coordinate with banquet Kitchen, Captains and food runners to ensure that all food be accordingly to the contract and delivered in a timely manner.

Verifies food temperatures, judge appearance and taste of food during the functions.

Coordinate with banquet and food runners to ensure that all set up sheets are completed. Ensure that associates have all the necessary tools to complete work assignments.

Assists in managing preparation of schedules for stewarding staff ensuring maximum efficiency.

Responsible for chemical supply control and inventory and for china, glassware, and silverware items breakage and loss awareness and control. Responsible for all the proper storage of china, glassware, and silverware and their storeroom organization.

Trump National Doral Trump Café Supervisor Jun – 2014- Jan 2015 Miami, Florida

Train and supervise Trump Cafe staff in their works assignments for the efficient operation of the restaurant.

Manage and monitors product quality and guest satisfaction in restaurant. Verifies temperatures, judge appearance and taste of products.

Interact with guest to obtain feedback of quality of service in food in outlet.

Manage the restaurant inventory.

Oversee setup of dining and services area.

Responsible for the compliance of the local, state and federal laws and regulations, as well as all policies and procedures that relate to the restaurant. ANICRISTY PACHECO 8160 Taft St. Pembroke Pines, FL. 33024 Phone: 786-***-**** e-mail: *********.*******@*****.*** Trump National Doral Housekeeping Floor Supervisor Oct –2012 - Jun 2014 Miami, Florida PM Housekeeping Supervisor

Inspects all hotel rooms, public areas, VIP rooms, and spa (property specific) daily to ensure that cleanliness meets hotel standards.

Supervise Turndown procedures for VIPs Guest.

Assists in managing preparation of schedules for housekeeping staff ensuring maximum efficiency.

Evaluates productivity and quality of work of each employee and determines additional training That is required. Reinforce and coaching and training of all associate

Prepares and follows up on incidents and accident reports.

Monitors guest complaints and takes corrective action when necessary.

Prepares and reviews daily housekeeping reports.

Lead renovation project for Bobby Jones Villas (153 rooms)

On call banquets server

LIDOTEL, Hotel Boutique Sales/Marketing Manager Aug 2007- Apr 2010 Valencia, Venezuela

Opening manager and sales/marketing manager for 3 years at the Valencia property.

Teamwork with the Director of Sales of the chain to maintain and increase corporate client base to generate and boost revenues for the hotel.

Planning and organization of successful future events and businesses: selling and up-selling of guestrooms, meeting space, food and beverage. Supervise the event planners through the early details of the event until the completion of it.

Aladdin Hotels Marketing Assistant Mar 2006–Jul 2007 Valencia, Venezuela

Provided assistance in the logistics of events like meetings, seminars and trade shows.

Tracked the company competitors; motivated to gain sustained knowledge of their activity.

Prepared press releases, company newsletter, and event announcements.

Coordinated catered events for client visits and staff events: dinners, parties, and luncheons.

Responsible to fulfilled requests for information and marketing, mails. Festejos Gales C.A. Event Planner Jul. 2005-Feb 2006 Valencia, Venezuela

Planned, coordinated and executed events and the logistics and operations for special meetings, conferences, road/trade shows: The facility selection, contracting, pricing, transportation, accommodations, food and beverage, and audio/visual service arrangements, etc.

Negotiated and managed sub-contractors and vendor contracts. ANICRISTY PACHECO 8160 Taft St. Pembroke Pines, FL. 33024 Phone: 786-***-**** e-mail: *********.*******@*****.*** Tacarigua Intercontinental Hotel Banquet/Food & Beverage Assistant Jan- Apr 2002 Valencia, Venezuela

Prepared the catering contracts and proposals.

Responded requests and requirements of clients and selling ideas to close the negotiations.

Received payments from the customers for the banquet services and maintained record the events according to procedures.

Responsible for planning and organizing the catering events for guest and staff of the hotel.

Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions. EDUCATION:

Miami Dade College School of Continuing Education & Development Jun- 2013 Wolfson Campus, Miami FL. Certification of Participation “English Conversation 5” Miami Dade College Certification in Academic English 2011- 2012 North Campus, Miami FL. Certification in Training of Occupational Safety and Health Administration. Sep - 2012

The English Center Certification in English Literacy for Career & Technical Education 2011-2012 Miami-Dade County Public Schools, FL.

Fundación Universidad de Carabobo Certification in Strategic Market Management 2008-2009 Naguanagua, Edo. Carabobo, Venezuela

Colegio Universitario

de Administración y Mercadeo Certification in Hospitality & Tourism Management 1998-2001 Naguanagua, Edo. Carabobo, Venezuela

OTHERS:

Dale Carnegie Customer Service Training Oct-2014

South, Florida.

Florida Restaurant & Certified Food handler 2013-2014 Lodging. Miami, Florida.

Miami, Florida. Certified Zumba Instructor 2011-2012 REFERENCES:

Nilsa Rodriguez Training Manager at Trump National Doral 786-***-****

Martina Flores Director of Housekeeping at Montage Laguna Beach 858-***-****

Gabriel Navarro Executive Steward Trump National Doral 786-***-****

Cari Farinas Marketing Manager at Trump National Doral 305-***-****

Esperanza Sosa Director of Sales at LIDOTELl Hotel Boutique (01158)414-***-****

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