Customer Service Sales
Resume:
Lori A. McCauley, ESQ
Lewis Center, OH 43035
Cell: 614-***-****
E-mail: acq810@r.postjobfree.com
SUMMARY:
Since I received admission into the Ohio State Bar as a licensed attorney, I have focused my career on exceeding my clients’ expectations. This has allowed me to gain knowledge in an array of business fields. As Vice President of Operational Risk Assessments for Default and Collection law firms, I learned to critically think about a corporation’s inherent risk surrounding their third-party providers’ processes and the impact that it can have on an organizations’ reputation and financial obligations. I manage a team of attorneys that audit law firms for operational, legal, and regulatory compliance. In this position, I strengthened the program to focus on the firms’ inherent risks, contractual obligations and ways to strengthen common weakness amongst all the firms. I built and strengthened the attorney auditors’ training programs and developed tools to ensure that all contractual and regulatory findings are identified and properly remediated.
PROFESSIONAL EXPERIENCE
JP Morgan Chase Bank, Columbus, OH Vice President Operational Risk Assessment Manager- Law, 2013-Present
Manage a team of Performance Monitoring Attorney Auditors for the performance monitoring of all outsourced Core Servicing functions to default and collection law firms.
Oversee the firm’s evaluation of the risk and compliance assessment process.
Work with corporate leaders to strengthen the organization’s awareness and understanding of risks through the training and development of staff
Provide guidance, expert knowledge and assistance to business and functional leaders in managing operational risks in accordance with the firm’s Risk Management framework.
Provide expert direction and guidance around legal and regulatory requirements for Third-Party firms.
Lead/coordinate special projects and initiatives as needed to support the firm’s Risk Management program
Created Bankruptcy and Foreclosure training manuals to assist new hires with the substantive area of law.
McCauley Law, LLP, Columbus, Ohio Attorney, Solo Practitioner, 2008– 2013
Established a customer service based firm to support the litigation related needs of Asset Recovery Team. Handled all remedial action on secured and unsecured delinquent auto and mortgage accounts, including preparation and filing of lawsuits, foreclosures, repossessions, sale of collateral, judgments and collection of deficiency balances by identifying assets that could be seized or garnished.
Interviewed, selected and actively managed outside counsel in representation of agency’s nationwide client collection matters; participated in the development of litigation strategy, reviewed and approved documents, controlled costs, negotiated legal fee reductions, and made discovery decisions.
Served for 3 years as Local Counsel for large northeastern Ohio law firm with respect to all of its Foreclosure litigation in Hamilton County, Ohio.
Consistently generated annual billable revenues in excess of $75,000 for foreclosure work by attending daily case management conferences, dispositive motion hearings, Sheriff Sales, Confirmation and Bankruptcy Hearings
Established a technique to shift my firm from being client based to customer service oriented. Trained my staff to understand that more revenue is generated and a better relationship is built when clients are treated as customers and their thoughts and concerns matter.
Worked closely with colleagues to establish a large collaborative group to create a think-tank environment to further obtain the desired outcome for our clients.
Advocated and established policy changes related to GLBT bullying in three local and charter schools.
Franklin County Public Defender, Columbus, Ohio Municipal Staff Attorney, June 2007- February 2008
Investigated client cases by interviewing and deposing potential witnesses, locating exculpatory evidence and designing a sound trial plan
Lead Trial counsel for misdemeanor criminal cases with an emphasis in Domestic Violence
Drafted and argued motions to dismiss, motions for summary judgment, and other evidentiary motions
Supervise law students with Rule II limited licenses in misdemeanor criminal cases
Municipal unit, appearing in court daily, and handling an average daily caseload of 15-25 cases ranging from simple misdemeanors offenses to complex OVI litigation.
Cyd’s Closet, LLC, Reynoldsburg, Ohio Owner/Operator, August 2007 – January 2009
Owned and Managed Children’s Second-hand Apparel Store
Responsible for all business operations including finance and accounting with revenues of over $500,000.
Recruited, coached, trained and supervised store coaching team and associates to improve total store sales and profitability.
Assisted the employees on planning and designing of the material to meet client requirements
Controlled $250,000 in inventory level through planned price reduction strategies
Conducted Interviews and sale orientations
Managed 5-10 sales associates and 2 supervised to operate the store.
Coordinated ongoing customer service training programs
Fifth Third Bank, Cincinnati, Ohio Information Technology Department Manager, 1999-2003
Managed 20-25 IT and Inbound-Helpdesk specialist
Screened and conducted new technician interviews
Create Universal Policies and Procedures for the department
Managed the administration of the company’s LAN/WAN
Supervised system troubleshooting, backups, database, and system recovery
Provided expert IT support to customer base – Handled each and every escalated technical query
Resolved/escalated IT help desk issues efficiently – Helped in timely recovery of valuable data in case of any software disaster
Participated in Project Management in the conversion of multiple Midwestern banks
Developed departmental recruiting, interviewing, hiring, and training manuals for department.
Conducted new Managers orientation and training courses and experienced staff refresher courses
EDUCATION:
University of Cincinnati, Cincinnati, Ohio
Bachelor of Science in History and African American Studies, June 2003
G.P.A: 3.37
Cincinnatus Scholars Scholarship
Adopt a Sibling Coordinator
University of Toledo College of Law, Toledo, Ohio
Juris Doctor, May 2006
College of Law Diversity Scholarship
Black Law Students Association (Treasurer; New Student Advisor)
Reinberger Prosecutorial Scholar Program
University of Cincinnati, Cincinnati, Ohio
Master of Arts in Criminal Justice, June 2010
G.P.A: 3.19
Professional Affiliations and Membership:
Board Member of the Columbus Academy of Mathematics and Literacy, Personnel Committee
Member, Columbus Bar Association
Member, Ohio Bar Association
Member, Black Lawyers Association of Columbus
Member, Central Ohio Association of Juvenile Lawyers
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