Customer Service Sales
Resume:
Laronda Green
Houston, TX *7090
************@*****.***
Objective: To work for a progressive organization gaining new skills while utilizing my current area of expertise
Experience: Menzies Aviation – Air France Cargo Houston, TX
Import Agent / Export Agent 10-15-12 to Present
Preparing manifest showing air shipments, processing bill of ladings.
Replying to overseas agents inquires in a clear concise and timely manner to resolve any issues.
Tracking lost shipments, setting up crane swings for large recovery of shipments.
Working well under pressure in a fast paced environment handling multiple tasks.
Awarded employee of the month for outstanding job performance.
Daily data entry of documentation and bookings of export air cargo into system.
Process orders in the Ace system such as clearance, warehouse transfers and inbounds needed.
Screening all freight that is not CCSF cargo. Current experience in all freight forwarding operations.
Seeking proper identification seals, locked vehicles, escorts if any that would be granted acceptance upon delivery.
Familiar with commercial invoice, packing list, bill of ladings manifest all items needed to complete a clearance.
Staff Management – United Airlines Houston, TX
Export Agent 7-11-2010 to 10-14-2012
Developing maintaining and demonstrating excellent customer service at all times.
Used the company standard software for Microsoft word excel and power point proficient basics to generate and elaborate reports and charts.
Dealing with special arrangements with the FDA and Customs officers, regarding agriculture holds and clearance needed.
Internally motivated with the ability to plan organize and establish priorities to meet goals and achieve results.
Sending samples of merchandise to quality control units for inspection. Data capturing entries into system for customs officers.
Familiar with the entries that are needed 3461- 7512 to complete the clearance upon pick up of freight.
Securitas Security Houston, TX
Security Guard 2-13-2008 to 7-11-2010
Responsible for maintaining a safe and secure environment to customers and employees.
Patrolling and monitoring premises threw surveillance equipment.
Inspecting buildings and all access points permitting entry.
Completing Hourly reports onto log book.
Family Dollar Houston, TX
Cashier 6-10-2006 to 2-11-2008
Key priorities were to greet customers as they entered sales store.
Assisting customers with any questions or concerns pertaining merchandise.
Keeping tracking of store inventory as far as the store count of merchandise for a good rate at the end of the year.
Increasing sales by advertising weekly markdowns, stocking shelves in between customer purchases.
Unloading new stocks into warehouse each week. Helping assist with manager duties when needed.
Education: Forest Brook High 7525 Tidwell rd.
Diploma 2007
References: Available upon request
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