Customer Service Manager

SHAWALKA R. BURTON

***** ******* ******* **

CYPRESS, TX 77429-6142

*********@*****.***

Phone 832-***-****

Objective

I am a graduate of The University of Phoenix with Bachelor’s Degree in Business with a Concentration in Management. I have diversified business experience involving supervision of personnel, liaison with regional staff, along with preparation of reports and correspondence. I plan to use all the skills and knowledge I’ve obtained to solidify employment within an organization.

Academic Background

University of Phoenix, Houston, Texas

Bachelor of Science Business/Management

Graduation Date: February 2013

Employment History

Scoring Supervisor 07/2013 - Present

Pearson Educational Services

Houston, Texas

Verify timesheets.

Score student responses.

Train scorers on new responses.

Assist scorers with scoring decisions.

Branch Manager 04/2009 – 06/2013

Check into Cash

Houston, Texas

Improved sales and branch revenue overall.

Responsible for ongoing training within facility.

Organized and prepared daily transactions for center.

Verified loan documents and qualifications for customers.

Compiled research for executives by using PowerPoint presentations.

Property Manager 02/2001 - 03/2009

Public Storage

Houston, Texas

Created displays.

Trained new employees.

Responsible for customer service.

Rented trucks and storage units.

Compensated bills with JD Edwards Software.

Ordered merchandise and maintained inventory.

Key Strengths

Maintained excellent verbal and written communication skills, and provided presentations to large audiences. I’ve maintained exceptional customer service skills, problem solving, and exposure to Microsoft Word, PowerPoint, Excel, and Outlook.

References Available Upon Request

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