Customer Service Web Developer

Brian Rosado

***********@*****.***

Tel.: 786-***-****

Skills

VOIP and Networking MS-Lync, Asterisk and Nortel CS-1000 PBX: IP (VOIP), digital and analog telephony; advanced management and configuration of Cisco routers and switches (TCP/IP, DNS, DHCP, VLANs and trunks)

Operative Systems Windows, Windows 2000-2008 Server & Pro

Linux (diverse distributions), Cisco IOS, VxWorks

Hardware Ethernet structured cabling, fixing and maintenance of diverse PC equipment and printers

Software Nortel Telephony Manager, VM-Ware Virtual Infrastructure Manager, MS Sharepoint 2007, OpenCMS, CLI(IOS), CLI(CS-1000 PBX), DameWare, MS Exchange, MS Active Directory Server 2008 and BlackBerry Enterprise Server

Languages Full English and Spanish

Programming Languages Java, PHP, HTML, SQL, Javascript, CSS

Education Institution

Bachelor Degree in Computer Science U.N.A.P.E.C. (Santo Domingo, Dominican Republic)

CCNA Certification Cisco Certified Network Associate Cisco ID No.: CSCO12410727

Lutron Radio RA2 L1 Lutron LCI

Home Automation and Lighting

Work Experience

Present Day Freelance Web developer for Icon Security Systems Inc. Freelance Web developer for Tri-LA LLC.

May 2015 – Present Day Authorized to work in the USA (EAD Work Permit)

March 2014 – May 2015 Waiting for Work Permit and legal status

Legal Adjustment Period due to Cuban Adjustment Act

Sep 2009 – March 2014

Unified Communications Administrator, Indotel (Dominican Telecommunications Ministry)

Responsibilities:

-Responsible for the implementation and ongoing support of communications services to ensure high availability, redundancy, recoverability, and capacity

-Monitor, plan and design network capacity for IP telephony services, BlackBerry cell phone services and traditional telephony

-Work closely with the other groups in the Infrastructure Engineering area – Networking Systems, Data center, Storage, Security and architecture

-Supervise contractors on new deployments

-Primary contact for several strategic network planning projects

-Interact with vendors to support new hardware introductions and upgrades into the network

-Define, document and maintain operational standards and procedures related to the VOIP infrastructure. Work with third-party vendors in support of the network infrastructure

-Submitting monthly Call Detail Record Analysis by querying a SQL Database for accounting purposes

-Managing a MS-Sharepoint 2007 server

Nov 2004 – Sep 2009 Tech Support, Indotel (Dominican Telecommunications Ministry)

Responsibilities:

-Provide end user support for all aspects of the corporate network environment

-Manage the IT hardware life cycle process including coordinating the equipment replacement process

-Coordinate upgrades to end user systems and applications

-Document and control the IT equipment inventory

-Determine end user requirements

Jun 2002 – Nov 2004 Academic Director, Modern English Teaching Association

Dec 2001 – Jun 2002 Broadband Tech Support, Centennial Dominicana

Responsibilities:

-On-site Wireless local loop (WLL) installations

-Correction and repair of clients' WLL service

-Equipment troubleshooting

-Customer service and education

-Detailed record keeping

2000-2001 Dial-UP Internet Help Desk Tech Support, Centennial Dominicana

Responsibilities:

-Provide technical assistance and support for incoming queries and issues related to customers internet account

-Respond to queries over the phone

-Ask questions to determine nature of problem

-Help customers to configure Internet connections and settings

-Walk customer through problem-solving process

-Follow up with customers to ensure issue has been resolved

-Gain feedback from customers about computer usage

-Run reports to determine malfunctions that continue to occur

Additional Studies

Networking

Nortel Communication Server 1000 TeKnowLogic Dominicana (2008)

System Administration and Management

LPI Linux Fundamentals 7Layers Networks (2005)

Belden IBDN-700 Structured Cabling Certificate No. TAIAP0520007 (2005)

Nortel Option 11C Meridian PBX Gente Global - Centennial Dominicana (2002)

Installation

Network Evaluation and Design Instituto A.S.C.Y.E.N.D.E. (2000)

Information Security

Special Information Security Seminar Universidad Católica de Santo Domingo (2007)

Professional References

Available on request

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