Customer Service Medical Assistant

JOHNNY HINOJOSA

*** ********* ***. ***** *****, CA 91911● Cell: 323-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Medical Assistant, Front and Back Office. Seeking a position with a company to utilize my skills and expand my knowledge for professional growth and advancement.

STRENGTHS & ABILITIES

•Patient Identification

•Appointment Scheduling

•Electronic Data Entry

•Insurance Verification

•Telephone Etiquette

•Medical Histories

•Charting & Filing

•Excellent Customer Service

•Human Anatomy

•Taking Vital Signs

•Rooming Patients

•Pap Smear Set Up

•Exam Room Set Up

•H & P Examinations

•Injections

•EKG's

•Emergency Procedures

•Basic Pharmacology

•Venipuncture Procedure

•Vaccutainer System

•Butterfly Techniques

•Capillary Procedures

•Blood Composition

•Centrifuge

•Urinalysis

•Universal Infection Control

•Specimen Labeling

•OSHA Guidelines

•Medical Terminology

•CPR/First Aid Certified

PROFESSIONAL WORK EXPERIENCE

S&L Medical Group Feburary 2015 & Current

Office Manager/Medical Assistant

•

•Attends department meetings.

•Attends Nursing in-services or completes make-up assignments.

•Completes patient orders accurately.

•Consistently follows Policies and Procedures to ensure positive patient outcomes.

•Demonstrates clinical competency.

•Discharges patients with appropriate instructions.

•Documents patient Vital Signs and pre-assessment questions.

•Handle laboratory specimens appropriately.

•Keeps rooms stocked.

•Performs Waive Testing and Phlebotomy.

•Rooms patients effectively.

•Supports Provider productivity.

Centurion Security Inc. West wood, CA August 2009August 2011

Security Guard /Customer service

•Answered customer questions

•Addressed problems, and complaints in person and via phone.

•Oversaw daily operations of store locations.

ABM Security Company - Beverly Hills, CA September-2006 to July-2009

Security Guard/ Post Commander

•Answered customers' questions

•Addressed problems and complaints in person and via phone.

•Offered exceptional customer service

EDUCATION

U.S. Colleges of Health & Human Services San Diego, CA Medical Assistant – Certificate Received 2015

U.S. Colleges of Health & Human Services San Diego, CA Phlebotomy – Certificate Pending

Contact this candidate