Customer Service Representative
Resume:
Vanessa Jones
East orange, New Jersey, 07018
Tel: 973-***-**** Email: *********@*****.***
Job Objective Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills *High customer service standards
*Strong problem solving ability
*Telecommunications knowledge
*Proficient with Microsoft Office Suite
*Proficient in customer account software
*Negotiation competency
*Devoted to data integrity
Experience Aon Hewitt Sep 2014 ~ Mar 2015
Customer service
Collected customer feedback and made process
changes to exceed customer satisfaction
goals.Demonstrated mastery of customer service call scripts within specified time frames.properly directed inbound calls in phone queues to improve call flow. Optum May 2013 ~ Jul 2014
Customer service
Provided accurate and appropriate information in
response to customer inquiries.Collected customer
feedback and made process changes to exceed
customer satisfaction goals.
Developed effective relationships with all call center departments through clear communication.
Jc penny Oct 2012 ~ Mar 2013
Customer service/cashier
Helped customers select products that best fit their personal needs.Consulted with customers on the
latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built
customer confidence by actively listening to their
concerns and giving appropriate feedback.Offered
direction and gave constructive feedback to motivate team members.
Opened and closed the store, which included
counting cash drawers and making bank deposits.
Alliance one Aug 2010 ~ May 2012
Customer service
Collected customer feedback and made process
changes to exceed customer satisfaction
goals.Demonstrated mastery of customer service call script within specified timeframes.Properly directed inbound calls in phone queues to improve call flow. Education Unique Medical Staffing Nursing School Sep 2011 ~ Jan 2012 Nurse, C.H.H.A
Pembroke Hall High School Sep 2003 ~ Jul 2007
Business
Language English Proficiency
References Natheffa Stephenson - Optum
Lillian revira - Optum
Tashay Watson - Aon Hewitt
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