Customer Service Support

JOB TARGET: IT-COMPUTER SUPPORT SPECIALIST

Quality driven IT-Computer Specialist with a proven ability to combine outstanding customer service and technology skills to support end users and computer systems. Recognized by previous employers to have fantastic communication skills.

EDUCATION

IT – COMPUTER SUPPORT SPECIALIST ASSOCIATE DEGREE Graduation December 2015

Waukesha County Technical College- Pewaukee, WI

Program coursework completed:

Introduction to Networking CCNA1 & Programming

Fundamentals of Support

Desktop Support WIN 7 Configuration

User Management/ Collaboration Technology

Applications of Web Technology

IT Essentials A+

ITIL v3 Foundation

Database Concepts

EXPERIENCE

Alliance for Strong Families and Communities

Computer Support Specialist (Intern) May-Present

Provide first level contact and convey resolutions to customer issues

Ensure proper recording, documentation and closure

Monitor and respond quickly and effectively to requests received through the IT helpdesk

God’s Kreation Child Care –Milwaukee, WI

Administrative Support 2013-Present

Assists with daily trouble shooting, hardware and software related issues

Maintains five computers (security, updates, and replacing defective computer components properly)

Jack L. Marcus Uniforms –Milwaukee, WI

Material Handler (USPS)/ Inventory Control 2011-2014

Prepared literature, prepare mailing labels and envelopes, disburse via postal service

Maintained inventory data and transport stock

Planned and lead six training sessions in two years February

Contact this candidate