Customer Service Assistant

Ruby Lopez

***** ******** **** *******, ** *****

832-***-**** Email: ************@*****.***

KEY SKILLS

Office Skills:

Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (35 WPM)

Computer Skills:

Word Excel PowerPoint Access Outlook Windows Vista/XP GenWeb

PROFESSIONAL EXPERIENCE

Schraad& Associates Client/Customer Services, 11/14 to 3/15

Developed and Designed Processes

Developed Promotion Planners and Customer/Client Contract Systems.

Development and Training for New Tracking Systems

A/P, A/R Client statements and Customer Statements

Information Analyst

Marketing

Customer /Client Services

Order Entry

nFreedman Distributors/Grocers Supply Buying Assistant/Operator/Sales Associate, 1/11 to 11/14

nExcelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

nDemonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

n Insuring a timely flow of information inside and outside of the department consistency, cooperative communication.

nConsistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

nGrocers Supply- Deductions, RTVs, file, search system for product, and assist all vendors with any information need.

nAmerican Title - Escrow Agent, 04/08 to 11/08

nMailroom support, customer relations, open orders, order survey, warranties & payoffs prepared lender packages, stayed in contact with lender to assure everything was in order, disburse, issued insured closing protection letters, audit files, prepared and sent out recordings, policies, sent files to vault.

nProvide full range of assistance with property title documentation for loan closing, in a high volume environment. Extensive title knowledge to ensure full completion and accuracy of loan packages.

n Ameripoint Title - Escrow Assistant, 10/06 to 08/07

nReview contracts, Receipted contracts & issued Earnest Money Receipt also prepared the deposit slips, Order Entry in Ramquest System, Open Orders, Obtained all information needed from all parties involved in closing transactions, Order Surveys & Payoffs, Insured Closing Protection Letters, Assisted Closer in faxing for funding & Lenders Packages.

nFaxed or emailed title commitments/ receipted contracts to all necessary parties. Answering phones set up conference rooms for closing along with all basic office duties.

EDUCATION

nKlein Forest High School

n11400 Misty Valley

nHouston, TX 77066

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