Customer Service Representative/ Assistant/ Caregiver

J. Rene Jones

313-***-**** **** Mettetal Detroit, MI 48227 **********@*****.***

CAREER OBJECTIVES

Dedicated, service-focused, professional seeking to transition into healthcare.

Highly motivated, attentive, and compassionate worker eager to launch nursing career.

Reliable person with the ability to learn new concepts and skills quickly.

PROFESSIONAL EXPERIENCE

DOLLAR TREE Jackson, Michigan

Customer Service Representative September 2014 – 2015

Responsible for assisting customers in complaint resolution, leading to exceptional performance rating.

Demonstrate ability to interact with customers of diverse cultures and backgrounds routinely.

Keep proper financial records of sales transactions.

Maintain health, and safety standards in the work environment.

Establish and identify price discrepancies, in addition to remedying customer issues with these matters.

ST. JOHN PROVIDENCE HEALTH SYSTEM Macomb, Michigan

Patient Care Volunteer June 2014-September 2014

Assisted patients and their families by alleviating their fears through explaining what procedures would take place and how medical staff would notify them of various issues and protocols.

Helped maintain a clean and customer friendly work environment.

Responded to patient difficulties and relayed concerns to appropriate nursing staff.

Maintained patient confidentiality; Corporate Compliance and Customer Service Expectations.

Directly-Assisted in patient care by performing a variety of clinical tasks for staff and patients.

DEL TACO Dearborn Heights, Michigan

Team Leader / Cashier June 2008 – 2013

Recognized for exemplary performance in providing training and supervising personnel.

Responsible for assisting customers which resulted in several “Employee of the Month” awards.

Cited for excellence in interpersonal communications, teamwork, and customer service.

Transformed “difficult” customers into loyal repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

EDUCATION

Bachelors of Arts in Biology May 2015

SPRING ARBOR UNIVERSITY Spring Arbor, Michigan

Award Honors in Major: Biology/ Chemistry (April 22, 2015)

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