Field Service Support

Edward J. Flor **** W. School St.

Chicago, IL ***41

Mobile: 773-***-****

********@*****.***

Professional Objective

To resolve hardware, software and networking issues in a client-server environment while maintaining a high level of customer satisfaction.

Certifications

A+, Microsoft Networking Essentials, IBM, HP and Dell Hardware

Education

01/88 - 10/89 Control Data Institute - Chicago, IL

Curriculum: Computer and Electronics Repair

09/93 - 12/94 Wilbur Wright College - Chicago, IL

Curriculum: Data Processing

Experience

07/18/14 - Present Westmont Auto Parts, Co.

2424 W. Montrose Ave., Chicago, IL 60618

Title: Delivery Driver

Responsibilities: Deliver auto parts to auto repair shops, retailers and dealers. Collect payments from customers, verify parts delivered are correct, maintain good relations with customers and track all deliveries in a log book.

07/01/11 - 03/22/13 Atos I.T. Solutions and Services, Inc. (Formerly Siemens I.T. Solutions and Services)

2 Corporate Dr., Lake Zurich, IL 60047

Title: I.T. Support Specialist

07/01/11 - 03/22/13 EMC* 4225 Naperville Rd., Lisle, IL 60532

Responsibilities: Field Service Hardware Support

Provided support at numerous EMC customer sites within a 75 miles of Chicago. Replaced hard drives on EMC Symmetrix storage systems. On-call 12X7 6am-6pm. Service 24x7.

10/15/11 - 03/22/13 Monster* 444 N. Michigan Ave., Chicago, IL

Responsibilities: Onsite Desktop and Server Support, Imaging and Installation

Hardware and software support. Upgrade, migrate, image, install and move desktop and laptop computers, printers and peripherals at the Monster office 8 hours per week. Support migration from Windows XP to Windows 7. Also supported and installed servers, routers and switches and managed user accounts in Active Directory.

11/15/04 - 06/30/11 Siemens I.T. Solutions and Services, Inc. (Formerly Siemens Business Services)

3041 Wood Creek Dr., Downers Grove, IL

Title: I.T. Support Specialist

08/20/07 - 06/30/11 EMC* 4225 Naperville Rd., Lisle, IL 60532 http://clicks.superpages.com/ct/clickThrough?SRC=sebpall&target=SP&PN=1&FP=profile&C=EMC%2BNaperville&PGID=yp603.8084.1393132291545.2141485919261&ALG=113&TS=nbt&OF=1&ACTION=log,red&LID=050*******&TR=50&bidType=FLCLIK&PGSN=B5&FL=profile&TL=off&LOC=http://emc.com

Responsibilities: Field Service Hardware Support

Same as EMC above.

11/15/04 - 08/17/07 WaMu* 340 N. Milwaukee Ave., Vernon Hills, IL

Responsibilities: Onsite and Field Service Desktop Support

Desktop hardware and software support. Upgrade, migrate, image, install and move desktop and laptop computers, printers and peripherals at the WaMu’s Chicagoland offices and bank branches.

06/01/04 - 11/12/04 Smart Source, Inc. (Temp Agency)

480 E. Roosevelt Rd., West Chicago, IL

Title: PC Technician

Responsibilities: PC Refresh, Helpdesk and Desktop Support

I.T. refresh projects at Abbott Labs*, Bank One* and ABN-AMRO*. At the Kraft Foods* Helpdesk assisted remote clients (sales people) working from home with installation of new printers. Provided desktop hardware support at Sherman Hospital* in Elgin, IL.

06/01/01 - 03/14/03 Siemens Business Services, Inc. (Formerly ENTEX I.T. Service)

3025 Highland Pkwy., Downers Grove, IL

Title: Technician II

08/05/02 - 03/14/03 ABN-AMRO* 200 W. Monroe St., Chicago, IL

Responsibilities: Helpdesk: Desktop and Mainframe User Support

Supported clients via telephone and remote control prior to, during and after Windows NT 4.0 to Windows 2000 migration. Majority of fielded calls supported Lotus Notes, Internet Explorer and Microsoft Office issues. Also provided support for mainframe issues. Documented all calls in the ABN-AMRO ticketing system.

05/06/02 - 08/02/02 Del-Webb* 12555 Farm Hill Dr., St. Huntley, IL

Responsibilities: Onsite Imaging, Installation and Desktop Support

Upgraded over 100 legacy desktops to new Dell desktops and laptops. Created Windows 98 image with Ghost software and imaged all old and new systems. Backed up customer data to server and restored data to new systems. Installed additional software as needed. Provided end-user support and ensured smooth transition during the entire upgrade process. Documented all installations in Excel. Also provided general hardware and software support.

01/09/02 - 05/03/02 ABN-AMRO* 200 W. Monroe St., Chicago, IL

Responsibilities: Helpdesk: Desktop User Support

Supported clients via telephone and remote. Majority of fielded calls supported Lotus Notes, Internet Explorer and Microsoft Office issues. Documented all calls in the ABN-AMRO ticketing system.

06/01/01 - 01/08/02 Motorola* 4000 Commercial Dr., Northbrook, IL

Responsibilities: Onsite Imaging, Installation and Hardware Support

Ghosted all new and used systems with Windows NT 4.0 or Windows XP image. Backed up customer data to server and restored data to new systems. Installed additional software as needed. Provided end-user support and ensured smooth transition during the entire upgrade process. Documented all installations in Excel. Also provided hardware support not related to new installs and documented service calls in Motorola’s Remedy ticketing system.

07/01/00 - 05/31/01 ENTEX I.T. Service, Inc. (Formerly ENTEX Information Services)

3025 Highland Pkwy., Downers Grove, IL

Title: Technician II

08/28/00 - 05/31/01 Motorola* 4000 Commercial Dr., Northbrook, IL

Responsibilities: Onsite Imaging, Installation and Hardware Support

Same as Motorola above.

07/01/00 - 08/25/00 ENTEX NDS 3041 Wood Creek Dr., Downers Grove, IL

Responsibilities: Field Service Hardware Support

Drove to customer sites and primarily for warranty repair of HP printers and Compaq servers. Documented all calls in ENTEX ticketing system using wireless laptops.

Note: ENTEX NDS was the field service division at ENTEX I.T. Service.

06/19/95 - 06/30/00 ENTEX Information Services, Inc.

2100 York Rd. Oakbrook, IL

Title: Technician I

06/04/00 - 06/30/00 ENTEX NDS 3041 Wood Creek Dr., Downers Grove, IL

Responsibilities: Field Service Hardware Support

Same as ENTEX NDS above.

02/07/00 - 06/01/00 Kraft Foods* One Kraft Court, Glenview, IL

Responsibilities: Helpdesk: Remote User Support

Supported sales staff (working from home) with IBM laptops running Windows 98 via phone and with PC anywhere remote control. Assisted customers during migration from laptops to newly issued HP desktops. Documented all calls in Kraft’s ticketing system.

07/19/99 - 02/04/00 ABN-AMRO* 5515 N. East River Rd., Chicago, IL

Responsibilities: Helpdesk: Desktop User Support

Supported clients via telephone and remote control supporting Windows NT 4.0. Majority of fielded calls supported Lotus Notes issues, Internet Explorer and Microsoft Office issues. Primary focus was the Y2K transition. Documented calls in ABN-AMRO ticketing system.

05/05/97 - 07/16/99 ABN-AMRO* 5501 S. Kedzie St., Chicago, IL

Responsibilities: Field Service Desktop Support

Provided service at all of ABN-AMRO’s and LaSalle Bank’s offices and bank branches south of Roosevelt Rd. including city and suburbs. Supported PCs, laptops, printers, servers, routers, and switches. Software installation and support for PCs and laptops including reimaging as needed. Asset tagged equipment and maintained PC asset database. Installed new peripherals and completed hardware upgrades. Documented all calls in the ABN-AMRO ticketing system. Volunteered for many night and weekend I.T. projects.

11/21/96 - 05/02/97 ABN-AMRO* 135 S. LaSalle St., Chicago, IL

Responsibilities: Onsite Desktop Support, Imaging and Installation

Provided hardware support for PCs, printers, servers and hubs. Software installation and support for PCs including reimaging as needed. Asset tagged equipment and maintained PC asset database. Installed new peripherals and completed hardware upgrades. Documented all calls in the ABN-AMRO ticketing system.

05/20/96 - 11/20/96 Fluor Daniel* 120 S. Riverside Plaza, Chicago, IL

Responsibilities: Onsite Desktop Support, Imaging and Installation

Provided hardware repairs for PCs, laptops and printers. Software installation and support for PCs including reimaging as needed. Documented calls in Fluor Daniel’s ticketing system. Migrated from Windows 3.1 to Windows 95 while installing new HP PCs and IBM laptops. Assisted in imaging and installing 300 new PCs during a hiring expansion for an AT&T nation-wide cell tower roll-out project undertaken by Fluor Daniel.

06/19/95 - 05/17/96 Kraft Foods* Three Lakes Dr., Northfield, IL

Responsibilities: Onsite Desktop Support

Provided hardware support for PCs, laptops and printers. Software installation and support for PCs and laptops including reimaging as needed. Migrated from Windows 3.1 to Windows 95 while installing new IBM PCs and laptops. Support C.E.O., Executives and Legal Department. Documented all calls in Kraft’s ticketing system.

Note: Completed 15 years of service for Atos/Siemens/ENTEX.

04/03/95 - 06/16/95 Aerotek Data Services Group (Temp Agency)

3701 Algonquin Rd., Rolling Meadows, IL

Title: PC Service Technician

Responsibilities: Onsite Desktop Support

Desktop hardware and software support. Upgrade, migrate, move and install desktop and laptop computers, peripherals and printers as a temporary employee assigned to ENTEX Information Services, Inc. at Kraft Foods* corporate headquarters at Three Lakes Dr. in Northfield, IL.

05/17/93 - 03/31/95 Walgreen Co.

200 Wilmot Rd., Deerfield, IL

Title: Field Service Technician

Responsibilities: Onsite Hardware Support

Desktop hardware support and bench level repair. Upgrade, move and install desktop computers, peripherals and printers at the Walgreen Co. corporate office campus.

Desktops: IBM, Compaq Deskpro and Portable III, Dell, Memorex-Telex, NCR, and Samsung

Printers: Epson and Okidata dot matrix, HP DeskJet and HP LaserJet

Monitors: IBM, Compaq, Dell, Memorex-Telex, NCR, AT&T, NEC and mainframe terminals

Operating Systems: DOS and Windows 3.1

02/05/90 - 05/14/93 Walgreen Co.

1084 Mount Prospect Plaza, Mount Prospect, IL

Title: Field Service Technician

Responsibilities: Field Service Hardware Support

Field service, bench level repair, upgrade, move and install computer and electronic equipment (listed below) and systems at Chicago-land area Walgreens stores.

Desktops: IBM PC, IBM AT, IBM PS Value Point and Dell

AS/400: B10, C10, D10, E04 and F04 Models

Printers: Dataproducts, T.I., Canon, Okidata, Lexmark, Samsung and Zebra

Point of Sale Systems: DTS 219 and IBM4680

Satellite Systems: Hughes Type 1, Type 2 and Type 3

Telephone Systems: Extrom and Norstar-Meridian

Alarm Systems: Ademco

UPC Scanners: Symbol, Spectra Physics and POS Data

R.F. Networks: Norand and Telxon

Note: Completed 5 years of service for the Walgreen Co.

References Available Upon Request

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