Customer Service Manager
Resume:
Sabrina Hales
Profile
Articulate Communicator with the ability to motivate others through leadership modeling and consensus building. Qualified for a high-visibility, leadership role with an organization that can benefit from my multiple years of experience and strengths in:
Human Services- 13 years of combined experience working in early childhood education, human services administration, and case management providing social and educational assistance to Newport News' families
Case Management- 3 years experience in case management for social service programs and 6 years experience documenting early childhood development with public schools.
Customer Service- 17 years of combined customer service experience in retail sales, public service, and education fields.
Supervision Skills- 6 years managing an average of 6-10 employees in a retail sales locations including fulltime and part-time associates.
Experience
Paraprofessional, Newport News Public Schools; Newport News, Virginia 8/07-Present
Work with individual and student groups to reinforce learning of materials or skills initially introduced and outlined by the lead teacher. Assist the teacher in devising special strategies for reinforcing learning materials and skills based on the understanding of individual student needs, interests, and abilities. Assist teacher with behavioral strategies (reward system, verbal behavior, incidental teaching, etc.) with students with autism and related behavior disorders. Performs student academic and behavioral assessments, and facilitates parent conferences. Contribute in staff meetings and trainings.
Tutor, Rocket Learning Inc.; Washington, DC 11/11-1/13
Teach literacy or math in a small group setting. Conduct regular student assessments and reporting. Communicates assessment findings internally and with parents on a regular basis. Provide wide-range of administrative roles and responsibilities relative to the program implementation.
Case Manager Aide, Office of Human Affairs; Newport News, Virginia 5/06-8/06
Partnered with local agencies and service providers including schools, health, and social service agencies to facilitate case coordination and information sharing. Maintained case records and provides assistance with appropriate documentation. Provided consultation and referrals to families to the appropriate community agencies such as crisis intervention, legal advocacy, and counseling agencies for medical, mental, physical, social and educational needs.
Leasing Consultant, Reliance Staffing; Newport News, Virginia 5/04-5/06
Provide customer service to potential leasing clients. Responsible for all administrative and clerical tasks associated with a leasing office. Participate in the lease application screening process; including credit and background reviews. Verified government services and tax credit documentation.
Case Manager Aide, Department of Social Services; Newport News, Virginia 6/99-7/2000
Interview applicants to determine eligibility for Social Service assistance and provide applicant service placement. Maintain a caseload of clients receiving public assistance. Provided consultation, education, and referrals to clients based on individual social factors and requirements.
Assistant Manager, Heritage Lace Inc; Williamsburg, Virginia 4/96-6/2004
Responsible for managing all daily operations including sales, employee management, freight flow, cash handling, merchandising, and general housekeeping. Responsible for managing employee payroll, schedules, and work assignments. Human Resource responsibilities included recruiting, interviewing, hiring, performance management, training, and personnel actions.
Education
B.A. Sociology, November 2005
Saint Leo University, Saint Leo, FL
M.S. Human Resource Management, Strayed University, Newport News, VA (current student)
Skills
Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher), Adobe, Munis computer programs. Experienced working in Windows and Safari operating systems. Extensive knowledge in traditional and non-traditional communication platforms.
Activities
Volunteer Denbigh Youth Football & Cheerleading Association, Volunteer YMCA Youth Athletics,
Referrals
Fern Richardson, Assistant Principal
NNPS, Denbigh Early Childhood Center
15638 Warwick Blvd N.N., VA 23608
Tracy Carroll, Teacher
NNPS, Denbigh Early Childhood Center
15638 Warwick Blvd N.N., VA 23608
A: 519 Colony Road, Newport News, VA 23602 T:757-***-****
E: ************@*****.***
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