Customer Service Office
Resume:
Diana Rose S. Ilagan
Blk. * Lot ** Garcia St. Brgy. Graceville
Villa San Jose Subd. CSJDM Bulacan
*********.******@*****.***
An Office Management Graduate with secretarial experience and have the ability to improve efficiency and increase office performance. A naturally organized and efficient individual with an average level of written and verbal communication skills. A proven ability to support and manage the day to day activities of managers and key staff members. Easy going by nature and able to get along with both work colleagues, currently looking for a suitable position in office.
Objectives:
To apply my skills and enthusiasm in business to meet the needs of a progressive company and to obtain a full time position which offers a professional working environment and enables me to grow while meeting the corporation’s goals.
Educational Background:
Tertiary Level Polytechnic University of the Philippines - 2011-2014
NDC Compound Pureza St., Sta.Mesa Manila
Diploma in Office Management Technology
Major in Legal Management
Secondary Level San Jose Del Monte High School - 2007-2011
Brgy.Yakal, City of San Jose Del Monte Bulacan
Work Experience & Training:
New World CATV, Inc.
Office Staff/ Customer Service
4025 Poblacion St. Brgy. Loma de Gato
Marilao, Bulacan
July 29, 2014 – August 4, 2015
Responsible for answering phone calls to our cable and internet subsribers regarding to their billings, etc. Prepare Quarterly, Semi-Annual and Annual Advance letter to the subscribers. Encoding payments in the system. Receive and respond to emails inquiries regarding the services offered by the company.
Public Attorney’s Office – Central Office
Payroll Section4th & 5th Floors DOJ Agencies Building NIA Rd.corner East Ave., Diliman, Quezon City. Internship 2013-2014.
Responsible for carrying out all clerical support duties including: photocopying, typing, filing, sorting the post and telephone answering at all times.
ABS-CBN Broadcasting Corporation
Legal Department
Sgt. E.A Esguerra Ave. cor. Mother Ignacia St. Quezon City. Internship, 2013.
Assisted office staff in all aspects of litigation management including document preparation, trial preparation and support. Recording and filing of receipts. Routing of reports, minutes correspondence and document amending.
Associated Broadcasting Company (TV5)
BEMMS Department
762 Quirino Highway, San Bartolome, Novaliches, Quezon City. Internship, 2012.
Managing purchase orders and invoices for the office. Answering and forwarding phone calls. Photocopying and scanning documents.
Skills and Abilities:
Working knowledge of MS Office software and spreadsheets.
Excellent spelling and grammar.
Typing speed of 35 wpm.
Operating office machinery such as photocopiers, fax machines etc.
Processing of necessary paperwork.
Accurate, timely, confidential and efficient record-keeping.
Able to prioritize individual workloads according to deadlines.
Self-motivated and eager to take ownership of responsibilities.
Ability to work with minimum supervision in a busy environment.
Personal Information:
Date of Birth: September 8, 1994 Mother’s name: Roma S. Ilagan
Place of Birth: Novaliches, Quezon City Father’s name: Teodoro A. Ilagan
Age: 20 Height: 5’4
Civil Status: Single Weight: 132 lbs
Gender: Female Nationality: Filipino
Religion: Roman Catholic
Character references available upon request.
DIANA ROSE S. ILAGAN
Applicant
I hereby certify that all the above information given is true to the best of my knowledge and belief.
Contact this candidate