QA Analyst Manual Testing/Technical Writing/Business Analyst
Resume:
SERANNE WYNTER
CAREER PROGRESSION
Freelance, Charlotte, NC 01/2013 to Present
Guerilla Marketing Associate – Participate in marketing initiatives and developing new business. Activities include event planning, product sampling, door hanging and identifying new opportunities. Follow up with clients to re-establish dormant accounts and maintain ongoing relationships.
Technical Writer – Worked on a few projects updating and creating technical documents including PCI documentation and user manuals for software packages.
Teacher – Conducted STEM enrichment classes for Middle School and Elementary School students in person and via webinars using a variety of tools, platforms, programming languages, and software programs.
Administrative Assistant – Worked with the Director of an educational resource program to establish class schedules, assist parents with registration, change of program, and billing. Liaised with teachers on payments, supplies, and class offerings. Monitored the learning environment to ensure students complied with established behavioral standards. Managed website updates and center email.
Wells Fargo, Charlotte, NC
Data Operations Analyst (Contract) 05/2012 to 11/2012
•Generated weekly trending and ad hoc reports and data analysis for managers
•Communicated, planned and unplanned outages, resolution status of production issues to senior management and operations team
•Lead monthly meeting with business partners to ensure production issues were addressed and assigned appropriate priority and to suggested process improvements
•Performed application business checkouts after release deployment
ACN, Inc., Concord, NC
QA Analyst Global Systems 04/2008 to 03/2012
•Wrote and executed SQL scripts for testing backend processes
•Took initiative to document testing procedures for Payroll Commission process
•Audited Business Requirement documents and recognized test scenarios
•Developed Test plans, Test-case Designs, and Test scripting based on user needs, specifications and System needs documents
•Performed manual testing, constraints verification testing, and functional testing
•Participated in implementing test plans and test cases built on high level and detailed design
•Prepared and delivered reports, recommendations, or alternatives that addressed existing and potential trouble areas in IT systems and projects across the organization
•Assumed role of project coordinator and test lead for new business for US market
Columbia University, New York 1990 to 2007
STAT Administrator/PeopleSoft Administrator (08/2001 to 10/2007)
•Evaluated functional and technical specifications design and develop test plans/test case scripts for Payroll, HR, and Benefits for regression testing after maintenance patches were applied
•Performed SQL Server Database administration for STAT application
•Provided production support for all PeopleSoft implementations
•Conducted code review meeting, planned and managed PeopleSoft project migrations from development to production using STAT including executing database scripts
•Selected to receive train the trainer training for STAT application and to become the STAT administrator
•Lead test and implementation project for workforce administration module
Analyst/Programmer A (9/1999 to 08/2001)
•Developed and implemented Data Warehouse marketing plan
•Assisted in the installation of accounts payable data in the Data Warehouse
•Lead the team that reengineered the application process for Data Warehouse access
•Created and executed one on one and group training sessions on schedule
•Assisted with the evaluation, selection and installation of third party reporting software
•Monitored daily data load into Data Warehouse and resolved issues as needed
•Worked with departmental administrators to write ad-hoc reports needed for business analysis
•Gathered requirements and created complex reports for data analysis
•Successfully delivered pilot client/server based reporting for Accounts Payable
•Created canned reports for university departments
Systems Coordinator/Trainer (04/1994 to 09/1999)
•Worked directly with stake holders and consultants to test and implement new records management system and established new records management area
•Trained and managed a team of 4 employees
•Created test plan and test scripts to test the new Accounts Payable system
•Selected to create training program and to train departmental administers on new Accounts Payable system
•Created a process to triage system issues from university community
•Conducted forums with departmental administrators to garner feedback and manage the rollout of new Accounts Payable system
Payroll/Accounting Specialist (10/1990 to 04/1994)
•Processed departmental payroll for approximately 60 employees
•Provided primary support to Manager of Accounts Payable
•Program administrator for the corporate card program at the university
•Reviewed and audited travel and expense reports submitted to Accounts Payable for compliance
•Managed exception process for Accounts Payable disbursements and had approval authority for issuing manual checks
•Set up streamlined process for review of Business & Travel Expense Report
TECHNICAL SKILLS
•Operating Systems - UNIX (AIX 4.3.3/5.1, 5.3, Linux, Solaris 9/10), WindowsNT/2000/XP/2003/Vista/Windows7
•Database Systems - DB2 UDB 7/8, MS SQL Server 6/2000, Oracle 10g/11g, SYBASE, ERP:PeopleSoft People Tools 8.1x/8.4x, HRMS 8.0/8.1/8.8, Weblogic 6/8, Tuxedo 6/8
•Programming Languages - HTML, SQL, Visual Basic
•Other -STAT, MS Access, Apache, MS Project, Load Runner, Sitescope, UC4, Web Focus, AQT, TOAD, SQL Programmer, Micro Focus SilkCentral, Clarity, Jira
EDUCATION
•Completed 2 years of course work towards BS degree at Columbia University
Contact this candidate