Computer Operator Management

Kingsley Okyere

Phone 614-***-****

E-mail: ***********@*****.***

SUMMARY

Information technology professional with extensive experience supporting mainframe Computer/Print/Tape Operations, backups including TERADATA/ NETBACKUP and BACKUP EXEC, REMEDY, MVS, TSO, SAR, JCL, SDSF, CICS, OMEGAMON TAPE MONITORING, TWS TIVOLI, BAAN, MAESTRO, AS400, HEAT, LOTUS NOTES, SHAREPOINT, CONTROL-M, 1ST SECURITY AGENT, WINDOWS SECURITY, OPEN SYSTEM, UNIX, AIX, HP-UX SUPPORT, VERTICES, DATABASE SUPPORT, Microsoft Access, Data Analysis, Word, Excel, Outlook, PowerPoint, HTML coding and computer maintenance including hardware/software installation and upgrade.

My goal is to obtain computer support/ services position with a company where my skills and experience will be utilized for the benefit of the company. I am comfortable working with high level executives, programmers/ analysts and end users to ensure solutions meet the organization’s goals. I have strong organizational and coordination skills with ability to adapt easily to new situations.

10/13 – 07/15 Ascena Retail Group (Network Operations Center - NOC) Computer Operator

Support and analyzes batch process/jobs in Control-M and Mainframe environment. Support testing batch jobs with application code, debugs and documents batch process to satisfy business requirements. Responsible for Batch Scheduling implementation, analyzing security event logs, monitoring the network operations center, mainframe and Control-M job flows. Management of Teradata backup jobs and worked with Server, Network and Database teams in updating Site scope Alerts for various systems. Responsible for monitoring AS/400 polling, network servers, submit and tracking production via TSO, job recovery and forms processing.

04/07 – 09/13 Citigroup Financial (Data Center Operations) Media Management Analyst

Process batch jobs in Mainframe environment and monitor multiple consoles including the networks environment, tape libraries/ silos, media/backup and restore. Monitoring and analyzing security event logs of the network operations center and escalate issues/ concerns to the appropriate support. Updates customer/vendor (IBM, HP, EMC, FILTEK, SUN) profile in a secured database environment and authorize access into the Data Center. Management of NetBackup, tape movements and maintain batch and media activity logs. Daily electronic vaulting, executing status commands and responds to all batch, media and library issues including automated trouble tickets for hardware and software issues

10/99 – 02/07 HONDA OF AMERICA (Mainframe Computer Operations) Computer Operator

Mainframe/Open Systems data center with Z Series IBM Mainframe, JOBTRAC, MAESTRO, UNIX, and AS400. Responsible for batch cycle processing in a multiplatform mainframe environment and communicates alerts to support and upper management regarding batch processing, network device failures, applications and operating systems issues and assists with counter-measures. Schedule and run production jobs in JOBTRAC, MAESTRO, BAAN and monitoring the batch cycle including CICS regions. Analyze and extract data-driven content using Excel / Access. Using Windows Active Directory to monitor and control system access to users and apply password protections to windows, UNIX and mainframe users. Restrict users to running specific applications and control internet usage while imposing a variety of access restrictions to protect company’s privacy and stop others from tempering with pc’s and log files. Print special reports and generate PID labels for auto and motor vehicle identification numbers. Execute nightly backups including the master backup on the NETBACKUP/ TERADATA server.

8/98 – 10/99 CHASE/ BANK ONE (Mainframe Computer Operations) Computer Operator.

Data center operations as applied to Mainframe, tapes and print devices. Scheduling and monitoring mainframe production jobs, Tape backups and relays information to programmers and technical support for identification and resolution of problems related to software and hardware. Initializing tapes for media backups and supported 18 STK silos, 4 VTS libraries and numerous OS390 stand-alone drives running on multiple platforms. Operate I/O distribution impact printers and other IBM peripheral devices and maintain printer performance.

4/98 - 7/98 Johnson and Johnson Raritan, NJ (Image Conversion and Document Specialist)

Reviewed and quality check drug title on a separator sheet then prepare Pharmaceutical documents for scanning, making clear copies and make corrections to fit into the margins, then scan into the computer using Fujitsu MO399. Assure reports are completed by submission deadline to be electronically transmitted to Federal Drug Association (FDA) to maintain submission log to track and tally reports.

EDUCATION

2014 Intelix Computer Training Institute (SQL 2012 Database Administrator Certification)

1999 Antares Computer Training Institute Edison, NJ (Computer networking, configuration, installation and repairs)

1997 Manchester College Manchester, IN. (Computer Science Major)

1996 Wang Computer Training Institute Mitchem, London (Data Processing Management Major)

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