Customer Service Technician

HEIDY CONEJO

***** **** ******* **** ~ Riverside, CA 92505 951-***-****

***********@*******.***

OBJECTIVE

To obtain a position as a certified phlebotomy technician 1, where I can utilize my experience, skills, and training.

SKILLS

* Medical Terminology * Venipuncture Procedure * Blood Composition

* Patient Identification * Skin Puncture Procedure *Specimen Labeling

* Butterfly Technique * Universal Precautions * Quality Assurance

* Legal Aspects * Specimen Transport * OSHA Guidelines

* Bilingual ~ Spanish * Microsoft Office * M/S Word & Excel

EXPERIENCE

Labcorp ~ Riverside, CA 08/11 – 01/15

Patient Service Technician

Duties Include: Input computerized patient data, process and centrifuge blood, prepare specimens for the lab, perform venipunctures, butterflies and syringe draws on patients including geriatrics and pediatrics. Heavy volume of pediatrics.

Lab West ~ Riverside, CA 06/11 - 06/11

Phlebotomy Externship

Duties Included: Collect patient information, stock rooms with laboratory supplies, maintain a safe and clean work area, perform venipunctures, butterflies and syringe draws on adults.

Cole Vocational Services ~ Riverside, CA 02/09 - 10/10

Vocational Coach

Duties Included: Assist clients with mental disabilities to achieve independent personal and community interactions.

Mortgage Tree Lending ~ Riverside, CA 01/06 - 10/06

Receptionist

Duties Included: Manage front office, Provide clerical support to 5 loan officers, and assist debt consolidation division.

Tombstone Hats ~ Riverside, CA 07/05 - 09/05

Receptionist

Duties Included: Customer Service, answer telephone and direct calls, assist sales team, and market research department.

Jeanette Trush ~ Riverside, CA 01/04 - 06/05

Personal Care Assistant

Duties included: Provide assistance with tasks of daily living, meals, shopping, transportation, outings, prepare and dispense daily medications to alleviate any confusion for the patient.

EDUCATION

Universal Schools and Colleges of Health & Human Services ~ Riverside, CA 2011

* Certified Phlebotomy technician 1

San Bernardino Adult School ~ San Bernardino, CA 2003

* General Education Diploma

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