Customer Service Rep
Resume:
JOAN BURLESON
KATY TEXAS *****
PHONE 832-***-****
Objective: CUSTOMER SERVICE REP
SUMMARY: Over 17 years experience working in a customer service environment. Excellent problem solving skills and excellent communication with customers. My goal is customer satisfaction.
WORK EXPERIENCE:
Entouch systems 2006-2014 Customer service rep.
Handle high volume of inbound customer calls quickly assessing customer needs.
Place outbound calls to help resolve customer issues quickly.
Assist customers with effective technical support and troubleshooting.
Handle all customers complaints and provide resolution with positive tone.
Process payments as well as resolve any billing questions.
Handle all customer changes to their account.
Accept multiple assignments with cooperative attitude.
Take and process customer orders.
Up sell on all calls.
Strive for one-call resolution of customer issues.
Filtera 2004-2006 Customer service rep.
Answer phone calls.
Take orders and process orders.
Handle billing for all orders taken.
Review purchase orders and enter them.
Handle customer walk-in orders.
Process all payments.
Reconcile daily charges and cash payments each day
Handle all customer issues.
Chubb security 1996-2003 Service coordinator/receptionist
High volume inbound customer calls.
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