Experienced customer service representative
Resume:
Amy M. Malnicof
***.********@*****.***
Vernon, CT 06066
EDUCATION:
Enrico Fermi High School
Graduated: 2010
Graduated with High Honors, honor roll all 4 years
WORK EXPERIENCE:
Comcast
Enfield, ct
Customer Service Representative - Retention
April 2014 - Present
Duties:
Answering incoming phone calls from Comcast Customers who are looking to cancel services. Use of a billing system, Microsoft Word and Microsoft Excel. Up to 50 phone calls per day with phone calls running 6 to 20 minutes. Strict metrics to follow such as percentage of revenue retained, customer retained, the number of customers that call back within 30 days and sales selling a new line of buiness Tv, Internet or Home phone. Up to four coaching monthly with a supervisor to monitor and score how a call was handeled.
The Hillspoint Hotel and Conferences
Windsor Locks, CT
Front Desk Agent
August 2013- April 2014
Duties:
Provide customer service, register and assign rooms to guests, transmit and receive messages, answer customer or public inquiries, compute financial data, maintain account records, make travel reservations, use computers to enter, access or retrieve data, use oral or written communication techniques and compute bills and collect payments
The Comfort Inn
East Windsor, CT
Front Desk Agent
July 2011- September 2013
Duties:
Provide customer service, register and assign rooms to guests, transmit and receive messages, answer customer or public inquiries, compute financial data, maintain account records, make travel reservations, use computers to enter, access or retrieve data, use oral or written communication techniques and compute bills and collect payments
Hazardville Daycare
Enfield, CT
Teacher
April 2012- Sept 2013
Duties:
Plan and conduct activities, prepare materials and classrooms, observe and evaluate students' performance, establish clear objectives for all lessons and read books to entire classes or small groups
McDonalds
Enfield, CT
Shift Manager
June 2008- June 2012
Duties:
Provide customer service, assign employees to specific duties, direct and supervise employees and enforce safety, health, and security rules, cashier, clean, crganize, stock products
REFERENCES
Diep Tran
Former co-worker
Contact this candidate