Software Support

KIELAND HORNSBY

**** **** **** **** *** ***

Grand Prairie, TX 75052

Phone: 469-***-****

*********@*****.***

EDUCATION

Stephen F. Austin State University, Nacogdoches, Texas

Pursuing B.A. in Information Technology

EXPERIENCE

Oracle Inc., Columbia, MD - Implementation Consultant

May 2014 – Present

Build and Design client databases for Major Accounts Point Of Sales Systems

Responsible for onsite training for the customer as well as live support after implementation.

Programmer/Installer/Trainer

Work as a Lead installer as a part of the Starwood Hotel rollout

Lead/Special Project installer role:

Primary point of contact for the onsite property coach

Manages the onsite schedule and resources

Performs the property expert/manager onsite training

Delegates cutover/live support/training responsibilities

Responsible for obtaining site sign offs

Works with Imp Support/programming to resolve any on site issues

Ensures go live date of property is met

Understands and can perform more advanced EMC tasks

Ensures all implementation checklists have been completed

Create documentation of issues/resolutions for commonly seen issues on site

Able to support others in the field from the support distribution list

Train and mentor other installers

Stephen F. Austin, Nacogdoches, TX

January 2011-May 2014

Computer Technician - Student Assistant (Library) - Support patrons with all software/hardware/wireless/network issues

Maintenance and repair on printers, copiers and fax machines.

Assisted the Systems Administrator with server maintenance and record keeping.

RR Donnelley Lewisville, Texas

June 2013-August 2013

Intern IT Infrastructure Support – Imaged employee desktop/laptop computers with Symantec Ghost Software. Setup VPN software for laptop users. Troubleshoot user’s computer issues - hardware, software and network. Utilized ticketing system. Assisted in company site relocation of computer and network equipment i.e. servers/switches.

KEY QUALIFICATIONS

Technical Skills

3 Years PC and Network support for a large educational computer lab

Ability to work cross platform In a Windows and UNIX/Linux environment

Experience installing and supporting multiple software systems

4 Years of PC and network troubleshooting skills

Vast array of software experience

4 Years of Imaging Software experience (DELL Kace, Ghost)

Competent with HTML5, CSS, Visual Basic, JavaScript, MySQL and similar languages

Active Directory Experience

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